Support.com reviews

3.0

42% would recommend to a friend

(1,242 total reviews)
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Lance Rosenzweig

54% approve of CEO

30% positive business outlook

Support.com has an employee rating of 3.0 out of 5 stars, based on 1,242 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Support.com employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
5.0
Jan 3, 2012

Good company, good opportunities

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pros: Amazing benefits package 401k Stock plan Work from home Continuing technical training I've been with the company for 2 years now, and I absolutely love it here. I have been a part of their retail group, and the pool group. I've learned more than I ever thought possible while being here. The benefits package is, without a doubt, the best I've seen outside of a 6 figure job. Like a few of the others have said, there haven't been raises, but what they don't understand is that the company has not been profitable. Can't give raises when they are bleeding money I suppose heh. In particular, the review talking about being a "slave" is wrong in many places, and is likely a disgruntled SE who got fired.

Cons

Cons: No raises yet Not enough staff to handle volume Thats about it. Overall, a great place to work.

2.0
Dec 21, 2011
Recommend
CEO approval
Business Outlook

Pros

1. Employees get to work from home, which can be really nice sometimes. 2. As a front line employee, it's easy to stay updated on current virus patterns, computer software, peripherals, etc..

Cons

1. Employees are forced to use their own hardware and provide all necessary resources in order to continue employment. Downtime of any kind, regardless of fault, is blamed on the employee. 2. Employee morale is poor due to the lack of any raises at all for years, and the sheer volume of work that constantly needs to be completed. 3. Sheer number of work. Taking call after call all day long with so many calls always in queue is the hardest "desk job" you will ever work. It's a regular "technical" call center environment. 4. Policies and Procedures. One week you'll be following one policy, and then the next week it'll be something completely different for no apparent reason. 5. Stability. Expect to be shifted around and doing different things due to new partners and changes with existing partners, despite (possibly) having seniority and good metrics.

3.0
Nov 22, 2011
Recommend
CEO approval
Business Outlook

Pros

Decent pay for work from home, great benefits at a reasonable cost, consistent schedule, 40 hour schedule, reliable breaks, some paid, some not.

Cons

Constantly changing rules and stipulations, no pay raises for any employees in almost two years, limited ability to service customers without having a high cost service (feels like we're ripping off the customer).

Viewing 1228 - 1230 of 1,242 Reviews

Glassdoor has 1,268 Support.com reviews submitted anonymously by Support.com employees. Read employee reviews and ratings on Glassdoor to decide if Support.com is right for you.