Support.com Technical Support reviews

It's a contract with the most notorious ISP in the country. And it's exactly as bad as you've read about through the years. You are absolutely expected to hard sell every call, and that is built into their grading system. (In training I was told this was not the case, but on the floor it was at the manager's whim. The one I dealt with the most demanded sales.) In fact, more time was spent learning and practicing selling than any other aspect during training. It's part of "adding value" to the customer's service. So while the person's stuff isn't working, you're angering them further by the hard sell. Got hung up on (rightly) so many times during the first week on the floor, I bailed. Which is a shame as Support.com itself actually comes off as standup and a good place to work. (However, they did outright misrepresent the attrition rate: It's absolutely brutal, as you might guess.) Just know if you're on this client, working for an aggressive collection agency would arguably be more honest to your conscious.

They suck! The trainer is rude. HR is rude. They treat employees like crap. No wonder the service is garbage for their clients.