Is Support.com a good company to work for as a Technical Support?

Technical Support professionals working at Support.com have rated their employer with 2.7 out of 5 stars in 18 Glassdoor reviews. This is a lower than average score with the overall rating of Support.com employees being 3.0 out of 5 stars. Search open Technical Support Jobs at Support.com now and start preparing for your job interview by browsing frequently asked Technical Support interview questions at Support.com .

Does Support.com pay Technical Support employees well?

Technical Support professionals rate their compensation and benefits at Support.com with 2.3 out of 5 stars based on 18 anonymously submitted employee reviews. This is 16% worse than the company average rating for salary and benefits. Find out more about Technical Support salaries at Support.com.

How happy are Technical Support professionals working at Support.com?

63% of Technical Support employees at Support.com would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Technical Support professionals have also rated Support.com with a 2.5 rating for work-life-balance, 2.8 rating for diversity and inclusion, 2.4 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Support.com?

Remote Support Tech RST (175) , Remote Services Technician (135) , Personal Technology Expert (90) , Solutions Engineer (47) , Customer Service Representative (34) , RST (26) , Remote Service Technician (24) , PTE (22) , Technical Support (18) , Supervisor (13) , Customer Service Representative (CSR) (11) , Tech Support (11) , Technical Support Representative (10) , Technician (10) , Remote Support Technician (9)

What are the pros of working at Support.com according to real employee reviews?

"Work from home was great while attending classes" ((in 452 reviews)); "Good benefits and 401k" ((in 82 reviews)); "Continuously strive to be latest on technologies..and.. great people around!" ((in 28 reviews)); "Some great coworkers" ((in 25 reviews)); "you can work in your gym shorts, pretty good insurance" ((in 12 reviews))

What are the cons of working at Support.com according to real employee reviews?

"Pay was low and providing tech support for Comcast as a knowledgeable IT professional was dehumanizing" ((in 181 reviews)); "poor Management with in company" ((in 92 reviews)); "If you get a good supervisor" ((in 80 reviews)); "Poor Training" ((in 56 reviews)); "More and more responsibilities with no raises." ((in 41 reviews))

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Support.com Technical Support reviews

2.7

63% would recommend to a friend

(18 total reviews)

Lance Rosenzweig

65% approve of CEO

57% positive business outlook

Ratings by category

2.8

Diversity & inclusion

2.7

Career opportunities

2.5

Work/Life balance

2.4

Culture & values

2.3

Senior management

2.3

Compensation and benefits

Technical Support employees have rated Support.com with 2.7 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Technical Support professionals have an average working experience there. Support.com is rated 30% below average by Technical Support professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

18 reviews

1.0

Jan 18, 2016

Stressful

Technical support

Recommend

CEO approval

Business Outlook

Pros

Work from home, work is easy

Cons

Very stressful, management does not prepare you to handle the stress

2.0

Jan 15, 2016

It was ok then it wasn't

Technical support

Recommend

CEO approval

Business Outlook

Pros

Steady income just follow the rules and you'll stay employed. After 6 months you can try different internships. Coworkers are pretty great.

Cons

QA really hammers good agents. You'll be working for comcast. You can get fired or put on a "final warning" list at a whim.

1.0

Jan 1, 2016

Treat their employees like cattle. Hire substandard techs. Seasonal

Technical support

Recommend

CEO approval

Business Outlook

Pros

Work from home Limited scope of work 401k Health Benefits OT during the first quarter of the year paid training Paid time off easy to get hired

Cons

Management is rude Highly disorganized Lengthy boring training spend most of your time sitting waiting for the people they hired who have no clue what they are doing. 2 weeks of training could be eliminated by hiring qualified personnel. They start to crack down on you about your metrics after the Christmas rush (March April), until eventually they let you go. Even though they will ignore poor performance during peak call months (December - February). No Raise. Whatever you get paid when your hired is what you get paid till you quit or get promoted No Overtime unless unless it's right after Christmas low pay

Viewing 16 - 18 of 18 Reviews

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Support.com Technical Support reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Stressful

It was ok then it wasn't

Treat their employees like cattle. Hire substandard techs. Seasonal

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