SurePayroll reviews

Where to start... Incompetent and unfriendly coworkers, unwillingness to take responsibility and ownership, lack of teamwork, poor communication to name a few. There is high turnover, vacation days are quickly blacked out and must be reserved well in advance, expectations are unclear, poor organization. Upper management is rarely in the office, especially Alter, and when he is he's working on his blog.

CSRs are treated the worst out of the entire company. The office manager is given more respect then the people who are dealing with customers. The company also believes in 'Baptism by Fire', which is ok in some situations, but not when you are launching new technologies and systems that have to work in order for people's employees to get paid and have their taxes reported properly. The company also knows about all the issues they cause and problems the new software creates for its customers, but they very rarely acknowledge it. Instead of informing customers that they should be aware they might have an affected payroll, the company makes the CSRs lie to the customers and tell them they will fix it and it won't happen again (which is a lie). CSR Supervisors are also a joke. They spend most of their time ignoring the phone and trying to go behind their team's back to get someone in trouble. The turnover is extremely high-- which is why they are always hiring in that department.