Does SurePayroll pay their employees well?

According to anonymously submitted Glassdoor reviews, SurePayroll employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at SurePayroll. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at SurePayroll?

46% of SurePayroll employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SurePayroll 3.6 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at SurePayroll?

Customer Service Representative (20) , Account Executive (18) , Inside Sales Representative (7) , Manager (7) , Senior Customer Service Representative (5) , Supervisor (5) , Inside Sales (3) , Payroll Specialist (3) , Sales Executive (3) , Sales Representative (3) , Tax Specialist (3) , Account Manager (2) , Customer Service Representative (CSR) (2) , District Sales Manager (2) , Hardworker (2)

What are the pros of working at SurePayroll according to real employee reviews?

"Great benefits in a relatively short time after the Paychex acquisition." ((in 24 reviews)); "Competitive Pay good co" ((in 10 reviews)); "Great people work there and teams are positive with each other." ((in 10 reviews)); "Surepayroll/Paychex has maintained a great culture for its employees." ((in 8 reviews)); "Unlimited PTO and free Grubhub meals every once in a while" ((in 5 reviews))

What are the cons of working at SurePayroll according to real employee reviews?

"Management has no clue as to the "happenings of the employees" they think everthing is fine and dandy when really employees are UNHAPPY" ((in 13 reviews)); "had 4 managers in 3 years" ((in 10 reviews)); "No work life balance ." ((in 7 reviews)); "Upper management is not held accountable for mistakes they make" ((in 7 reviews)); "Horrible leadership" ((in 7 reviews))

What are employees saying about SurePayroll layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SurePayroll layoffs and their outlook for job security at SurePayroll in 2026.

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SurePayroll

Part of Paychex

SurePayroll reviews

3.4

46% would recommend to a friend

(187 total reviews)

John Cumbee

69% approve of CEO

41% positive business outlook

Ratings by category

3.6

Work/Life balance

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.1

Career opportunities

3.0

Culture & values

2.9

Senior management

SurePayroll has an employee rating of 3.4 out of 5 stars, based on 187 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SurePayroll employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

187 reviews

4.0

Mar 12, 2011

Great place to learn, grow and achieve

Inside sales representative

Recommend

CEO approval

Business Outlook

Pros

5 weeks of traininig before actually making calls - gets you prepared Opportunity to make money in several ways - if you really work hard you can make a lot very quickly Good serviceto sell for the right kind of businesses No cold calling (except accountants) A lot of freedom to negotiate with prospects Good time off benefits Expectations of work are clear and challenging Casual dress code

Cons

No time off in December-January Cubes could be bigger Most co-workers are great- some complain too much about strange things Seem to have periods with overwhelming call volume in customer care which trickles in to sales 401k match could be better Health plan is pricey- hoping that changes with Paychex acquisition Getting new customers on board could be easier- many steps in the process

2.0

Mar 9, 2011

Not good, good place to start career in sales, but get out quick

Account executive

Recommend

CEO approval

Business Outlook

Pros

Benefits are decent, although they started using United which did not cover anything. 401k is ok Ok base salary, about average Payroll guy is really helpful if you have questions

Cons

Micromanage you to death No room for growth Quotas were outrageous Comp plan never stayed consistant, so we made less and less money every quarter Management is so lost, especially in sales- had 4 managers in 3 years Payroll system often has technical errors so you get a million calls from current customers telling you that you are responsible, because you sold it to them. Customer Care couldn't care less No time off during Xmas, because 4th quarter is the biggest time in payroll Bought out by Paychex which is the worst payroll company to deal with Deal with a lot of tax notices, because tax team are not certified tax professionals

1.0

Mar 31, 2010

Overall Review

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The opportunity to work with particular professionals

Cons

Low salary, not good benefits.

Viewing 184 - 186 of 187 Reviews

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