Sutherland reviews

You are correct, employees are not machines, they’re much better! People are our business, and our business thrives because of our people. Each and every employee brings their own unique value to Sutherland Global Services. The variety of characters and personalities within our walls work together to create a supportive, productive, and diverse family. I’m glad you were able to gain some useful customer service skills during your time with us. We are constantly looking for top talent with the ability to retain information and techniques shared during training, and effectively use them out on the floor. Being a global outsourcing company, it is vital that we are constantly available to those whom we service. Our employees’ hard work and dedication does not go unnoticed. Sutherland Global Services strives to not only build skill sets within its employees, but to recognize and appreciate them for the hard work they contribute daily. Thank you for your time here at Sutherland, and we wish you the best!

Thank you for taking the time to reflect on your employment with Sutherland. It’s nice to hear you enjoy the presence of your coworkers. Sutherland Global Services presents the pay structure of every program clearly in the offer letter. There are different commission rates that apply to certain positions. The commission for the MetLife program is tiered, based on sales and quality. Commission can never be guaranteed. Although I cannot speak for the integrity of your supervisor, I can say that all of our management staff goes through extensive training programs to ensure their leadership abilities. It is impossible to employ supervisors whose personalities mesh well with everyone. We can only hope that those who are awarded these roles understand the importance of their position. Our HR department supports an open-door policy, and we encourage all employees to bring their concerns to HR so that we can address and resolve them. Our employees are what make us successful. Your input will only help us grow in the right direction. Thanks!