Sutherland Customer Service Manager (CSM) reviews

3.5

62% would recommend to a friend

(9 total reviews)
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Dilip R. Vellodi

92% approve of CEO

73% positive business outlook

Reviews by job title

9 reviews
3.0
Nov 2, 2022
Recommend
CEO approval
Business Outlook

Pros

Salary is good, could be better.

Cons

They keep raising your tasks. they have a quality team to review your performance. very detailing. you have to send the customer an agenda 5 days before a meeting, if not you get a fail notice. you have to say a greeting, a disclaimer and a handshake greeting before you leave the meeting as well as remind the customer when is the next meeting. you have to then, send a summary of the meeting. all that you have to report into a CRM app, a report to your Team leader, and then report it again at the end of the month so you can get your bonus. and your bonus depends on the qualification of the meetings you have during the month. you have to have a certain number of meetings during the month, and other tasks as well. your work for the customer is worth nothing, they pay more attention to reporting and having to say a disclaimer than the work-related issues you solve.

4.0
Feb 18, 2022

Lots of opportunities

Recommend
CEO approval
Business Outlook

Pros

Great place to get started in your career as they have many companies they contract with

Cons

They don't pay very well, but if this is your 1st job, you might not think so.

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Sutherland Response
4y
Hi there! As a global digital transformation company, Sutherland strives to provide multiple opportunities for employees, whether starting or building a career. We have also noted your concerns and suggestions, and appreciate you taking the time to share this feedback. Have a wonderful day!
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