Sutherland reviews

You are correct, employees are not machines, they’re much better! People are our business, and our business thrives because of our people. Each and every employee brings their own unique value to Sutherland Global Services. The variety of characters and personalities within our walls work together to create a supportive, productive, and diverse family. I’m glad you were able to gain some useful customer service skills during your time with us. We are constantly looking for top talent with the ability to retain information and techniques shared during training, and effectively use them out on the floor. Being a global outsourcing company, it is vital that we are constantly available to those whom we service. Our employees’ hard work and dedication does not go unnoticed. Sutherland Global Services strives to not only build skill sets within its employees, but to recognize and appreciate them for the hard work they contribute daily. Thank you for your time here at Sutherland, and we wish you the best!

Thanks for your review. I’m glad you were able to acquire some solid skills during your time here at Sutherland. We strive to promote a positive atmosphere for all of our employees. We know that working in customer service can be exhausting, but we believe it provides you with opportunities that you simply can’t get any other way. I’m very disappointed to hear that your co-workers didn’t reflect the positive mentality and outlook that we try to support in all of our employees. It can definitely be challenging to work with people who don’t seem happy to be there – that’s why Sutherland has an entire department (Employee Engagement) dedicated to providing a rewarding work environment. Sutherland Global Services supports maternity/paternity leaves for those who qualify and offers short term disability coverage to those in need. Our HR department abides by a strong open-door policy, and is committed to helping you explore options that will meet your need. We appreciate your candid feedback. It’s the only way we can grow and evolve. Thank you for your input, and we wish you the best!