Is Sutherland a good company to work for?

Sutherland has an overall rating of 3.5 out of 5, based on over 12,147 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 58% of employees would recommend working at Sutherland to a friend and 57% have a positive outlook for the business. The best reviews about Sutherland have been left by employees working as Customer Service Agent , Director and Staff Accountant .

Does Sutherland pay their employees well?

According to anonymously submitted Glassdoor reviews, Sutherland employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Sutherland. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Sutherland?

58% of Sutherland employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sutherland 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1342) , Associate (580) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (226) , Technical Support (172) , Associate Manager (162) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"Work from home was great" ((in 347 reviews)); "It’s a great company to work the environment and people there are great" ((in 277 reviews)); "Good benefits(Food vouchers/compliments card/life insurance/medical coverage and dental/medicine costs refunds);" ((in 247 reviews)); "Good work environment and safe" ((in 238 reviews)); "Good work life balance and remote" ((in 228 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 641 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 458 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 203 reviews)); "Less hike and no job security" ((in 84 reviews)); "Favoritism is a constant thing." ((in 46 reviews))

What are employees saying about Sutherland layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Sutherland layoffs and their outlook for job security at Sutherland in 2026.

What are the top reviewed Sutherland locations?

Rochester , Las Vegas , Houston , Chesapeake , Syracuse , New York , Tulsa , Pittsford , Coral Springs , Jamaica , Atlanta , Henrietta , Dallas , Clifton , Miami , Alexandria , Kingston , Washington , Oklahoma City , Austin , Orlando , Egypt Lake-Leto , Virginia Beach , Lexington-Fayette , Newark , Raleigh , Jamaica , Columbus , San Francisco , Jacksonville

Sutherland reviews

3.5

58% would recommend to a friend

(11,305 total reviews)

Dilip R. Vellodi

70% approve of CEO

57% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Sutherland has an employee rating of 3.5 out of 5 stars, based on 11,305 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sutherland employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews

3.0

Jun 9, 2014

Neutral

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fun, and friendly environment. If you are a person who likes challenges, and is flexible, then apply. But be aware, you will be expect to adapt to all and any changes that the client demands. Great job for those just exiting from highs-school. Alot of valuable lessons of the corporate world can be observed.

Cons

It's difficult to be promoted to a higher position.

Sutherland Response

12y

Hello, and thank you for taking the time to review our company. I’m glad your time here was spent in a fun and friendly environment! Sutherland strives to build a strong, supportive, and exciting workplace for all of its employees. There are definitely challenges, but it seems you were able to positively grasp them. Our dynamic training programs equip employees with the skills necessary to handle these challenges. Sutherland Global Services prides itself on promoting from within. Currently, we have close to 50 positions posted on our internal network. We also offer many different LEAD programs that allow employees to partake in on-the-job leadership development classes. Sutherland is extremely proud of its employees, and strongly encourages their ongoing growth. Again, thank you for reviewing Sutherland Global Services. We wish you the best in your future endeavors!

1.0

Jun 8, 2014

Unwilling to negotiate pay, poor organization

Technical support consultant

Recommend

CEO approval

Business Outlook

Pros

Full-time position - guaranteed full-time with optional overtime (although sometimes this is forced overtime)

Cons

Low pay - I was hired to do technical support. I held a bachelors degree in computer science. They were unwilling to negotiate the pay and payed me the same as people who had recently graduated high school as well as people that barely could use a computer. Poor organization - I requested time off ahead of time for my wedding. The person who handled time off requests approved it verbally. When I returned to work I found out that I had been fired for no call/no show

3.0

Jun 3, 2014

It was a good full time position with benefits, and availability to move within the company.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Sutherland offers a pretty decent benefit package after 3 months of employment. You get pull time hours with the option of overtime when available. They were able to work with me while I was still attending school, and I was able to land a position that related to my school shortly after graduating.

Cons

You get paid minimum wage to start, and even when you move within the company they don't increase the pay by much. It can get a little stressful being on calls especially when they are trying to implement new programs.

Viewing 10891 - 10893 of 11,305 Reviews

Jobs at Sutherland

Customer Care Representative

Dallas, TX

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Customer Care Representative

Customer Service Representatives- Financial

Customer Service Representatives- Financial

Assistant Manager - Talent Acquisition (Volume Hiring) | Clark

Sutherland

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Neutral

Unwilling to negotiate pay, poor organization

It was a good full time position with benefits, and availability to move within the company.

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