Is Sutherland a good company to work for as a Tech Support Representative?

Tech Support Representative professionals working at Sutherland have rated their employer with 4.0 out of 5 stars in 46 Glassdoor reviews. This is a higher than average score with the overall rating of Sutherland employees being 3.5 out of 5 stars. Search open Tech Support Representative Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked Tech Support Representative interview questions at Sutherland .

Does Sutherland pay Tech Support Representative employees well?

Tech Support Representative professionals rate their compensation and benefits at Sutherland with 3.7 out of 5 stars based on 46 anonymously submitted employee reviews. This is 14.5% better than the company average rating for salary and benefits. Find out more about Tech Support Representative salaries at Sutherland.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1344) , Associate (581) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (226) , Technical Support (172) , Associate Manager (162) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"It’s a great company to work the environment and people there are great" ((in 280 reviews)); "The benefits are good but expensive." ((in 251 reviews)); "Good work environment and good for beginners" ((in 240 reviews)); "Good work life balance and remote" ((in 223 reviews)); "It was wfh and the training was good" ((in 198 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 641 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 449 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 207 reviews)); "Less hike and no job security" ((in 86 reviews)); "Poor upper management." ((in 47 reviews))

Sutherland Tech Support Representative reviews

4.0

82% would recommend to a friend

(46 total reviews)

Dilip R. Vellodi

96% approve of CEO

87% positive business outlook

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"Tech Support" Representative employees have rated Sutherland with 4.0 out of 5 stars, based on 46 company reviews on Glassdoor. This indicates that most "Tech Support" Representative professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by "Tech Support" Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

46 reviews

4.0

Aug 11, 2023

Good for freshers

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Good environment to work as a fresher

Cons

Salary is the only problem it is not increasing at all

5.0

Mar 15, 2023

Excellent Place to Work

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Location is beautiful, teammates are awesome and you receive excellent training and opportunities to grow in the company

Cons

Have heard some comments from ex-coworkers, but I can´t say nothing, because with me they were awesome

3.0

Feb 27, 2023

Could be better

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

If you get a good manager you will love it there. Benefits are great!

Cons

They say you can move up the latter fast but you really can’t. If you’re in a small program there no room for you to move up within the company. Pay could be better for the amount of yelling customers you get,

Viewing 10 - 12 of 46 Reviews

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