Is Sutherland a good company to work for as a Tech Support Representative?

Tech Support Representative professionals working at Sutherland have rated their employer with 4.0 out of 5 stars in 46 Glassdoor reviews. This is a higher than average score with the overall rating of Sutherland employees being 3.5 out of 5 stars. Search open Tech Support Representative Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked Tech Support Representative interview questions at Sutherland .

Does Sutherland pay Tech Support Representative employees well?

Tech Support Representative professionals rate their compensation and benefits at Sutherland with 3.7 out of 5 stars based on 46 anonymously submitted employee reviews. This is 14.5% better than the company average rating for salary and benefits. Find out more about Tech Support Representative salaries at Sutherland.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1342) , Associate (580) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (226) , Technical Support (172) , Associate Manager (162) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"Work from home was great" ((in 347 reviews)); "It’s a great company to work the environment and people there are great" ((in 277 reviews)); "Good benefits(Food vouchers/compliments card/life insurance/medical coverage and dental/medicine costs refunds);" ((in 247 reviews)); "Good work environment and safe" ((in 238 reviews)); "Good work life balance and remote" ((in 228 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 641 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 458 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 203 reviews)); "Less hike and no job security" ((in 84 reviews)); "Favoritism is a constant thing." ((in 46 reviews))

Sutherland Tech Support Representative reviews

4.0

82% would recommend to a friend

(46 total reviews)

Dilip R. Vellodi

96% approve of CEO

87% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (46 reviews)

Ratings by demographic groups

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"Tech Support" Representative employees have rated Sutherland with 4.0 out of 5 stars, based on 46 company reviews on Glassdoor. This indicates that most "Tech Support" Representative professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by "Tech Support" Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

46 reviews

5.0

Mar 3, 2025

Great workplace!

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Great workplace to hone skills.

Cons

Good for someone who's new in the BPO industry.

3.0

Jan 22, 2025

it is call center expecting everything in kpi's should be on time and patient with the customers you get calls from

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Offered a good place to work as of my first job but it is call center expecting everything in kpi's should be on time and patient with the customers you get calls from

Cons

They have an issue with rest of salary if you left them

4.0

Aug 16, 2024

I love Sutherland

Tech lead

Recommend

CEO approval

Business Outlook

Pros

One of the best practices is you will be given equal opportunities and fair treatment.

Cons

I would like to raise this concern to the people whose InCharge. Part of our benefits is the additional 1 HMO for our dependents and our HMO process needs to change and be more accountable in providing the benefits of every employee who are confirmed employees (6 months tenurity) Intellicare doesn't advise new employees how, where and who to reach out to update any form or process to enroll their dependents for the +1 HMO benefits of each Sutherland confirmed employees. This is very important to us, safety for our dependents and assurance that they have back up HMO for emergencies. I hope our beloved CEO get this message. Thank you

Viewing 4 - 6 of 46 Reviews

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Sutherland

Sutherland Tech Support Representative reviews

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Great workplace!

it is call center expecting everything in kpi's should be on time and patient with the customers you get calls from

I love Sutherland

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