Is Sutherland a good company to work for as a Tech Support Representative?

Tech Support Representative professionals working at Sutherland have rated their employer with 4.0 out of 5 stars in 46 Glassdoor reviews. This is a higher than average score with the overall rating of Sutherland employees being 3.5 out of 5 stars. Search open Tech Support Representative Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked Tech Support Representative interview questions at Sutherland .

Does Sutherland pay Tech Support Representative employees well?

Tech Support Representative professionals rate their compensation and benefits at Sutherland with 3.7 out of 5 stars based on 46 anonymously submitted employee reviews. This is 14.5% better than the company average rating for salary and benefits. Find out more about Tech Support Representative salaries at Sutherland.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1344) , Associate (581) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (227) , Technical Support (172) , Associate Manager (163) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"Allowed me to work from home and when they lost a contract they worked hard to find another account for us to work on." ((in 347 reviews)); "It’s a great company to work the environment and people there are great" ((in 274 reviews)); "Good work Environment and Employment" ((in 247 reviews)); "The benefits are good but expensive." ((in 236 reviews)); "Good work life balance and remote" ((in 230 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 647 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 450 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 201 reviews)); "Less hike and no job security" ((in 86 reviews)); "Favoritism is abundant" ((in 45 reviews))

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Sutherland

Sutherland Tech Support Representative reviews

4.0

82% would recommend to a friend

(46 total reviews)

Dilip R. Vellodi

96% approve of CEO

87% positive business outlook

Ratings by category

4.1

Career opportunities

4.0

Culture & values

4.0

Diversity & inclusion

4.0

Senior management

3.9

Work/Life balance

3.7

Compensation and benefits

"Tech Support" Representative employees have rated Sutherland with 4.0 out of 5 stars, based on 46 company reviews on Glassdoor. This indicates that most "Tech Support" Representative professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by "Tech Support" Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

46 reviews

5.0

Jan 13, 2023

Love it

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Nice work envionment Great Team

Cons

No cons at the moment

2.0

Jan 9, 2023

Wasn’t my fav back then

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Eventually they started allowing employees to advance. The health benefits were good back then.

Cons

Management was horrible Monica Ash was the worst. You could forget about time off. Pay wasn’t great back then. Start was $10.50 an hour and only .10 cent raises every year. Customers (ATT uverse ). Cursed you out every day and every other call. I remember someone crying in nesting because she couldn’t handle the rude customers and she got all rude callers. A lot of people quit within the first 3-6 months. This was back in 2012 - 2014.

1.0

Dec 28, 2022

Sutherland Bulgaria

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

They give chance to people without experience

Cons

Low salary, poor management and etc

Sutherland Response

Thank you for providing your feedback and we are sorry to hear about your experience. We aim to create great experiences in all our interactions. If you are open to sharing further details to help us improve, please get in touch with us on SutherlandExperience@sutherlandglobal.com.

Viewing 13 - 15 of 46 Reviews

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