Is Sutherland a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Sutherland have rated their employer with 3.4 out of 5 stars in 284 Glassdoor reviews. This is a lower than average score with the overall rating of Sutherland employees being 3.5 out of 5 stars. Search open Customer Service Representative CSR Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Sutherland .

Does Sutherland pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Sutherland with 3.1 out of 5 stars based on 284 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Sutherland.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1346) , Associate (581) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (227) , Technical Support (172) , Associate Manager (163) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"It’s a great company to work the environment and people there are great" ((in 277 reviews)); "Good work Environment and Employment" ((in 242 reviews)); "Good work life balance and remote" ((in 235 reviews)); "The benefits are good but expensive." ((in 231 reviews)); "the company provides good training and has recreation places for the employees to relax and enjoy" ((in 195 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 652 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 454 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 204 reviews)); "Less hike and no job security" ((in 83 reviews)); "hours were long and unpaid" ((in 51 reviews))

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Sutherland

Sutherland Customer Service Representative CSR reviews

3.4

63% would recommend to a friend

(284 total reviews)

Dilip R. Vellodi

69% approve of CEO

55% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Career opportunities

3.4

Culture & values

3.2

Work/Life balance

3.1

Senior management

3.1

Compensation and benefits

Customer Service Representative (CSR) employees have rated Sutherland with 3.4 out of 5 stars, based on 284 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

284 reviews

2.0

Aug 5, 2021

CSR Employee review

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Interesting and various projects, opportunityto move from one to another. Good and well presented training. Good facilities. Benefits like discounts and Healthcare insurance.

Cons

Low level of support staff competences and overallbehavior. Lack of genuine and adequate mentoring and support system.

Sutherland Response

Good day. At Sutherland, we aim to provide a supportive environment in which our employees can confidently learn new skills, work on interesting projects and gain invaluable experience. Thank you for sharing your thoughts on where we may have opportunities to further improve. Best wishes!

5.0

Aug 3, 2021

1st 3months

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

people are kind and very professional and willing to give help to a newbie like me to learn.

Cons

it's hard to request for a payslip w/c is should be given before the pay day

Sutherland Response

Hello, and thank you for this 5-star rating! As an employee-centric company, we value all reviews and appreciate you taking the time to share your thoughts and experience on working with us. Thank you for being part of our One Sutherland team, and hope you will continue to grow and flourish with us!

4.0

Jul 15, 2021

Retention Specialist

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Incentives and metric system. Good pay. Do your job, you’ll be acknowledged. Some management is super understanding and are always there for you. Always gives chances but don’t take advantage.

Cons

Calls and computer screens highly monitored. Be on best behavior.

Sutherland Response

Good day, and thank you for this feedback. Sutherland definitely aims to maintain a competitive edge and provide total rewards and recognition. Thank you again for sharing your experience. Best wishes!

Viewing 256 - 258 of 284 Reviews

Jobs at Sutherland

Customer Service Representatives- Remote

Customer Service Representatives- Remote

Atlanta, GA

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Customer Service Representatives- Remote

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Sutherland

Sutherland Customer Service Representative CSR reviews

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1st 3months

Retention Specialist

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