Sutherland Customer Service Representative CSR reviews

3.4

63% would recommend to a friend

(284 total reviews)
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Dilip R. Vellodi

69% approve of CEO

55% positive business outlook

Customer Service Representative (CSR) employees have rated Sutherland with 3.4 out of 5 stars, based on 284 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

284 reviews
5.0
Jun 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

Salary needs to raised for certain departments

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Sutherland Response
5y
Hi there! Thank you for this stellar review! We are thrilled that you are enjoying the Sutherland experience, and hope you will continue to grow and flourish with us. Thanks again, and hope you have a terrific day!
1.0
Jun 24, 2021
Recommend
CEO approval
Business Outlook

Pros

Good entry level job for short term.

Cons

Very cost-focused. . Negatively impacting employee experience

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Sutherland Response
5y
Hello. As a global company, Sutherland aims to provide multiple opportunities for our employees, whether starting or building a career. Thank you for sharing your perspective on where we may have opportunities to further improve the employee experience. Best wishes.
5.0
Jun 2, 2021
Recommend
CEO approval
Business Outlook

Pros

Work with a great team, no drama, solid benefits package

Cons

No consistency in schedule, shift bidding

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Sutherland Response
5y
Hi there! Thank you for your encouraging words and 5-star rating! As an employee-centric global company, Sutherland is indeed a leader in the digital transformation space. We are thrilled that you are enjoying the experience and hope you will continue to grow with us. Thank you for being part of our One Sutherland team! Have an awesome day!
Viewing 259 - 261 of 284 Reviews

Glassdoor has 12,159 Sutherland reviews submitted anonymously by Sutherland employees. Read employee reviews and ratings on Glassdoor to decide if Sutherland is right for you.