Question 1

Is Sutherland a good company to work for as a Customer Service Representative CSR?

Accepted Answer

Customer Service Representative CSR professionals working at Sutherland have rated their employer with 3.4 out of 5 stars in 284 Glassdoor reviews. This is a lower than average score with the overall rating of Sutherland employees being 3.5 out of 5 stars. Search open Customer Service Representative CSR Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Sutherland.

Question 2

Does Sutherland pay Customer Service Representative CSR employees well?

Accepted Answer

Customer Service Representative CSR professionals rate their compensation and benefits at Sutherland with 3.1 out of 5 stars based on 284 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Sutherland.

Question 3

How happy are Customer Service Representative CSR professionals working at Sutherland?

Accepted Answer

63% of Customer Service Representative CSR employees at Sutherland would recommend their employer to a friend. This rating has decreased by 3% in the past 12 months. Customer Service Representative CSR professionals have also rated Sutherland with a 3.2 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.4 rating for culture and values and 3.5 rating for career opportunities.

Question 4

What are the top reviewed jobs at Sutherland?

Accepted Answer

Customer Service Representative (1346), Associate (581), Consultant (368), Customer Service Representative (CSR) (305), Customer Service Associate (266), Senior Associate (227), Technical Support (172), Associate Manager (163), Senior Consultant (125), Technical Support Engineer (124), Team Manager (122), Manager (103), Customer Service Agent (99), CSA - Customer Service Associate (94), Team Leader (79)

Question 5

What are the pros of working at Sutherland according to real employee reviews?

Accepted Answer

"work from home is good" ((in 353 reviews)); "It’s a great company to work the environment and people there are great" ((in 267 reviews)); "Good benefits(Food vouchers/compliments card/life insurance/medical coverage and dental/medicine costs refunds);" ((in 250 reviews)); "Good work environment and safe" ((in 244 reviews)); "Good work life balance and remote" ((in 229 reviews))

Question 6

What are the cons of working at Sutherland according to real employee reviews?

Accepted Answer

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 643 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 452 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 199 reviews)); "Less hike and no job security" ((in 91 reviews)); "High Pressure at Times: Meeting daily metrics and handling escalations can become stressful." ((in 50 reviews))

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Ok, with proper expectations

Could be your company if you prefer lax environment

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