Is Sutherland a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Sutherland have rated their employer with 3.4 out of 5 stars in 284 Glassdoor reviews. This is a lower than average score with the overall rating of Sutherland employees being 3.5 out of 5 stars. Search open Customer Service Representative CSR Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Sutherland .

Does Sutherland pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Sutherland with 3.1 out of 5 stars based on 284 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Sutherland.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1344) , Associate (581) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (227) , Technical Support (172) , Associate Manager (163) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"work from home is good" ((in 353 reviews)); "It’s a great company to work the environment and people there are great" ((in 267 reviews)); "Good benefits(Food vouchers/compliments card/life insurance/medical coverage and dental/medicine costs refunds);" ((in 250 reviews)); "Good work environment and safe" ((in 244 reviews)); "Good work life balance and remote" ((in 229 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 643 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 452 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 199 reviews)); "Less hike and no job security" ((in 91 reviews)); "High Pressure at Times: Meeting daily metrics and handling escalations can become stressful." ((in 50 reviews))

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Sutherland

Sutherland Customer Service Representative CSR reviews

3.4

63% would recommend to a friend

(284 total reviews)

Dilip R. Vellodi

69% approve of CEO

55% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Career opportunities

3.4

Culture & values

3.2

Work/Life balance

3.1

Senior management

3.1

Compensation and benefits

Customer Service Representative (CSR) employees have rated Sutherland with 3.4 out of 5 stars, based on 284 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

284 reviews

4.0

Apr 21, 2021

Review

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Very good place to work

Cons

Work from home sucks at times

1.0

Mar 19, 2021

Could be a good temporary job for pay bills

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work at home, I dont know what else...

Cons

Poor training, lack of help from the superiors, use your own equipment rule, bad software and unstable platform headaches, work on weekends and favoritism of close circles.

Sutherland Response

Good day. We are disappointed that your experience was less than stellar, and appreciate you giving us the chance to improve by providing this feedback. We will share your concerns and suggestion with the appropriate team. Best wishes!

3.0

Mar 14, 2021

Pay for CSR in Sutherland

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work area is near my house

Cons

I don't like surveys as they give detractors even you gave all.

Sutherland Response

Hi there, and thank you for taking the time to review us! Have a fantastic day!

Viewing 265 - 267 of 284 Reviews

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Sutherland

Sutherland Customer Service Representative CSR reviews

Ratings by category

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Could be a good temporary job for pay bills

Pay for CSR in Sutherland

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