Sutherland Customer Service Representative CSR reviews

3.4

63% would recommend to a friend

(284 total reviews)
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Dilip R. Vellodi

69% approve of CEO

55% positive business outlook

Customer Service Representative (CSR) employees have rated Sutherland with 3.4 out of 5 stars, based on 284 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

284 reviews
4.0
Mar 8, 2021
Recommend
CEO approval
Business Outlook

Pros

Friendly team, balance work life, high salary

Cons

less annual leave and sometimes got system issue

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Sutherland Response
5y
Hi there! Thank you for this feedback. At Sutherland, we indeed encourage our employees to maintain a healthy work /life balance. We have also noted your concern and appreciate you taking the time to share. Have a wonderful day!
4.0
Mar 3, 2021
Recommend
CEO approval
Business Outlook

Pros

Training ground for freshly graduate and non BPO experience. Their way of training is in high standards than other BPO companies.

Cons

Tenured agents have low basic salary than the new hires.

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Sutherland Response
5y
Hi there! Thanks for this feedback! We aim to ensure that all our employees are empowered with the leadership, guidance and tools needed to develop professionally. We have also noted your concern and thank you for taking the time to share. Have a wonderful day!
1.0
Feb 27, 2021
Recommend
CEO approval
Business Outlook

Pros

I was termed due to them misleading me during the licensing phase of being hired on for the Affirm campaign. I could not think of a worse company. Their reason for firing me was them not knowing how the teach the product effectively.

Cons

Low pay, discriminating management. Avoid at all costs.

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Sutherland Response
5y
Hello. We are deeply concerned by the issues you have raised. At your convenience, please reach out to us at sutherland.experience@sutherlandglobal.com with additional details so that we can investigate this matter further. Thank you for bringing this to our attention. Best wishes!
Viewing 268 - 270 of 284 Reviews

Glassdoor has 12,152 Sutherland reviews submitted anonymously by Sutherland employees. Read employee reviews and ratings on Glassdoor to decide if Sutherland is right for you.