Sweetwater reviews

4.1

80% would recommend to a friend

(541 total reviews)
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Mike Clem

89% approve of CEO

74% positive business outlook

Sweetwater has an employee rating of 4.1 out of 5 stars, based on 541 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Sweetwater employee rating is 21% above average for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

541 reviews
1.0
Jan 20, 2022
Recommend
CEO approval
Business Outlook

Pros

Having a large company name on my resume.

Cons

For a company as large as Sweetwater, I was incredibly disappointed with my experience working there in the Marketing department. As I was told many times, "Sweetwater is the largest small business you'll ever work for," and that was apparent in the lack of established systems and structure. The biggest issue I found was lack of transparent and open communication — there was no onboarding training, no paths for growth and advancement, the "employee portal" is filled with holes and information is difficult to find, and our team (the only woman-led team in Marketing and a team comprised of primarily women) received little to no support from leadership while at the same time being hyper-scrutinized and micromanaged. Due to the lack of reporting hierarchy and established systems, there were times when people didn't know who their boss was or even what their job description entailed, and that lead to a lot of frustration and confusion. As a Graphic Designer, it was incredibly disheartening to time and time again be told to "do what we've always done," rather than being given the support and mentorship we needed to move Sweetwater into the future. Our team was severely understaffed in regards to creative positions as well as project managers, and we were consistently caught in the middle of middle-management ego trips that left us fearful of losing our jobs. When our team director brought these issues to leadership in order to get any guidance or support, our concerns were ignored. The turnover rate of Marketing employees, especially women, is astronomical. One year into my time at Sweetwater, I was told that Sweetwater is a place for people, especially women, to come, learn all they can, and then take their talents elsewhere. I repeatedly asked what I could do to improve myself as an employee so that I could be considered for advancement opportunities, and even though I was told that I was doing everything right and I was going above and beyond, I was passed over promotions while several male colleagues received promotions and salary increases. When a new senior member was added to our team, most of my projects were reassigned to male teammates with no explanation and I had to take the initiative to ask why, and I never received an answer. I believe members of our team are severely underpaid and we were discouraged from talking about our salaries openly. During the height of the pandemic, several members of our team left because of Sweetwater's unwillingness to allow them to work remotely (because as we were told "Sweetwater is not a 'work from home' company"). Diversity is also a huge issue — in 2021, over 90% of the leadership positions were held by men, the Youtube content on our channel was 98% men, 97% of the inSync blog content was written by white men, and these are just stats I was easily able to look up myself, I'm sure there is more information out there. In my opinion, Sweetwater's Marketing department is staffed with people who have been with the company for too long and don't have the experience, knowledge, or passion to move a $2BN company forward, and they are resistant to new ideas and new people. The overall lack of communication, lack of clear career growth paths, preferential treatment of male peers, the daily stress of being pulled in multiple directions from clients with unrealistic timelines, the unwillingness to create remote work opportunities, HR's unwillingness/inability to take action on employee concerns, and having no faith in progress or additional support is what led me to pursue career opportunities elsewhere.

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Sweetwater Response
4y
Thanks for offering your perspective. It would require a much too lengthy response to address all of your thoughts but I'll address a couple of them. First, in 2021, 340 Sweetwater employees received promotions. We know from our internal HR tracking that the percentage of these promotions that went to women was the same as their percentage in the overall Sweetwater population - meaning that women are getting promoted at Sweetwater at the same rate as others - including into supervisory and management positions. We believe strongly in creating opportunities for all and it's been exciting to see many diverse individuals step up into higher roles within the past year. Second, you are correct that a large amount of content generated by Sweetwater features men. However, perhaps you were not aware that this isn't unique to Sweetwater because the music technology space (much like other technology and engineering related fields) has historically been populated by a large percentage of men with fewer women going into these fields. In fact, according to Women's Audio Mission women make up less than 5% of individuals in music production/technology as a whole and there has been a 70% decline in women enrolling in STEM fields since 2000. This lack of representation is a complex issue that reaches all the way down to early education levels. However, Sweetwater is not content with the status quo and has been investing in supporting systemic long term improvements for some time. We are significant financial supporters and partners with organizations like Women's Audio Mission, Beats by Girlz and NAMM (our music retail industry association that features initiatives like the Smart Women in Music Fund). Each of these partnerships allows us to move toward creating more female representation and opportunities in our industry. Beyond these partnerships, Sweetwater has been focused on increasing diversity in other ways such as establishing recruiting partnerships with HBCUs, partnering with the National Black Musician's Coalition to support and mentor young diverse musicians, increasing internal training opportunities through programs such as the United Front Initiative, and hiring more diverse individuals on all fronts. We are seeing improvements in many areas. For example, in 2021 we hired 2.5 times more women than we hired just 2 years prior in 2019 and nearly 3 times as many people of color. There is of course more work to be done - and we are not shrinking from it. But I am proud of the work our HR team members and hiring managers are doing in this area. Thanks again for sharing your thoughts. Every piece of input is helpful to us. If you'd ever like to discuss more, I'd be happy to do so. - Jeff Ostermann, Chief People Officer
2.0
Aug 25, 2020
Recommend
CEO approval
Business Outlook

Pros

Reliable Job in all markets. Great employee discount on all products.

Cons

No developer growth opportunities. Don’t have any standards for process, salary, or promotions. Pay and title are based on years at the company, not skill.

1.0
Nov 14, 2019

Look behind the curtain before accepting a position

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The development team was great. All the developers got along fairly well, and were pretty supportive of each other. We had nice, new Mac's, and the employee discount is nice!

Cons

There is a mismatch between where management tells you they want to be, and what their actions are. I don't want to go into a lot of detail, but here are things I would suggest you ask about in an interview: 1. Do salaried employees need to clock in/out everyday, as well as at lunch. 2. Does the company offer tuition reimbursement. 3. What conferences and training do they provide to the software team. 4. What is the cost of health insurance, and how long is the waiting period. 5. How many paid holidays do you get. 6. Do you have paid sick time? 7. How much vacation do you get. 8. Do you have a career ladder (ask to see it). 9. Do you offer sign on bonuses? 10. Are you required to work during Gearfest and is it possible to take vacation during that time. 11. What is the turnover rate in the software team? 12. What is the average tenure of the software team? 13. How many people with the title of manager are in the marketing department? If you ask these questions, I'm fairly certain you won't be happy with any of the responses.

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Sweetwater Response
6y
Thank you for recognizing the team environment we have at Sweetwater. We are fortunate to have so many great people working with us and the best equipment to work with. We of course encourage all candidates and employees to ask questions are always transparent with our responses. We enjoy a wide array of benefits and perks at Sweetwater and appreciate the opportunity to show them to candidates during the interview process. In response to just a few of your questions: 1) we continually look at training and development opportunities for all of our team members. For IT specifically, we have even developed our SweetGeeks Speak sessions specifically around advancing knowledge for our team members in technology roles. 2) Regarding vacation, we recently increased Paid Days Off for team members across all levels of the company. Most individuals received 4 or more additional days beyond what they were already receiving. 3) Our turnover rates are very competitive with the technology space in general and in many areas are vastly better than comparable companies across the retail and ecommerce industries. For your other questions, we absolutely invite candidates to ask away and are confident that they'll find joining our 1700+ team members to be a very satisfying step in their career journey.
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