Is Swift Transportation a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Swift Transportation have rated their employer with 1.8 out of 5 stars in 28 Glassdoor reviews. This is a lower than average score with the overall rating of Swift Transportation employees being 2.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Swift Transportation now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Swift Transportation .

Does Swift Transportation pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Swift Transportation with 1.5 out of 5 stars based on 28 anonymously submitted employee reviews. This is 57.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Swift Transportation.

How happy are Customer Service (CSR) professionals working at Swift Transportation?

28% of Customer Service (CSR) employees at Swift Transportation would recommend their employer to a friend. This rating has decreased by 71% in the past 12 months. Customer Service (CSR) professionals have also rated Swift Transportation with a 1.7 rating for work-life-balance, 1.8 rating for diversity and inclusion, 2.1 rating for culture and values and 2.0 rating for career opportunities.

What are the top reviewed jobs at Swift Transportation?

Truck Driver (325) , Class A Truck Driver (184) , Driver (108) , OTR Truck Driver (104) , OTR Driver (87) , Class A Cdl Truck Driver (40) , Company Driver (35) , Dedicated Driver (31) , Professional Truck Driver (26) , CDL Driver (25) , Driver Manager (23) , Driver Leader (20) , Owner Operator (18) , Customer Service Representative (15) , Account Manager (12)

What are the pros of working at Swift Transportation according to real employee reviews?

"Good benefits which are pretty standard for most big companies." ((in 62 reviews)); "Great people to work with" ((in 57 reviews)); "Good training keeps you moving" ((in 42 reviews)); "Had a great DM and made good money" ((in 36 reviews)); "Had a good driver manager which makes all the difference." ((in 26 reviews))

What are the cons of working at Swift Transportation according to real employee reviews?

"The Pay is low and the home time is far and inbetween" ((in 159 reviews)); "Poor management and office staff." ((in 59 reviews)); "long hours always available hard to meet quota" ((in 33 reviews)); "Poor communication and unorganized." ((in 20 reviews)); "Bad trips and managers don't care" ((in 18 reviews))

Swift Transportation Customer Service (CSR) reviews

1.8

28% would recommend to a friend

(28 total reviews)

Adam Miller

27% approve of CEO

26% positive business outlook

Ratings by category

2.1

Culture & values

2.1

Senior management

2.0

Career opportunities

1.8

Diversity & inclusion

1.7

Work/Life balance

1.5

Compensation and benefits

Customer Service (CSR) employees have rated Swift Transportation with 1.8 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a poor working experience there. Swift Transportation is rated 49% below average by Customer Service (CSR) professionals compared to other employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

28 reviews

3.0

Aug 17, 2024

Monotonous

Account manager

Recommend

CEO approval

Business Outlook

Pros

Industry Knowledge, access to management, growth opportunities

Cons

It was less of an account manager role and more of a csr role. No business development or CRM

Swift Transportation Response

1y

Thank you for taking the time to share your feedback. We value employee feedback, and we are always looking for ways to improve and get better. We strive to create an environment where employees feel valued, treated fairly, respected and openly communicate with their team or leadership. In addition, our employees are encouraged to provide feedback to their direct or indirect leadership team. As such, we ask that you please get with your leadership team to provide this and further feedback.

2.0

Jun 3, 2024

Dated management style

Account manager

Recommend

CEO approval

Business Outlook

Pros

Team work and collaboration with others

Cons

Poor management, lack of training

Swift Transportation Response

2y

Thank you for taking the time to share your feedback. We value employee feedback, and we are always looking for ways to improve and get better. We strive to create an environment where employees feel valued, treated fairly, respected and openly communicate with their team or leadership. In addition, our employees are encouraged to provide feedback to their direct or indirect leadership team. As such, we ask that you please get with your leadership team to provide this and further feedback.

5.0

Sep 23, 2023

Great and fun place to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Fun, challenging and family atmosphere

Cons

Stressful and very busy . Work life balance could use improvement.

Swift Transportation Response

2y

Thank you for taking the time to share your feedback. We value employee feedback, and we are always looking for ways to improve and get better. We strive to create an environment where employees feel valued, treated fairly, respected, and openly communicate with their team or leadership. In addition, our employees are encouraged to provide feedback to their direct or indirect leadership team. As such, we ask that you please get with your leadership team to provide this and further feedback.

Viewing 4 - 6 of 28 Reviews

Top companies for "Compensation and Benefits" near you

UPS

3.8★Compensation & Benefits

Total Quality Logistics

4.1★Compensation & Benefits

XPO

3.8★Compensation & Benefits

DHL Express

3.8★Compensation & Benefits

Jobs at Swift Transportation

Customer Service On-Site Representative

Customer Account Representative

Owner Operator Business Specialist

After Hours Customer Account Specialist