Is Swift Transportation a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Swift Transportation have rated their employer with 1.8 out of 5 stars in 28 Glassdoor reviews. This is a lower than average score with the overall rating of Swift Transportation employees being 2.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Swift Transportation now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Swift Transportation .

Does Swift Transportation pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Swift Transportation with 1.5 out of 5 stars based on 28 anonymously submitted employee reviews. This is 57.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Swift Transportation.

How happy are Customer Service (CSR) professionals working at Swift Transportation?

28% of Customer Service (CSR) employees at Swift Transportation would recommend their employer to a friend. This rating has decreased by 71% in the past 12 months. Customer Service (CSR) professionals have also rated Swift Transportation with a 1.7 rating for work-life-balance, 1.8 rating for diversity and inclusion, 2.1 rating for culture and values and 2.0 rating for career opportunities.

What are the top reviewed jobs at Swift Transportation?

Truck Driver (325) , Class A Truck Driver (184) , Driver (108) , OTR Truck Driver (104) , OTR Driver (87) , Class A Cdl Truck Driver (40) , Company Driver (35) , Dedicated Driver (31) , Professional Truck Driver (26) , CDL Driver (25) , Driver Manager (23) , Driver Leader (20) , Owner Operator (18) , Customer Service Representative (15) , Account Manager (12)

What are the pros of working at Swift Transportation according to real employee reviews?

"Good benefits which are pretty standard for most big companies." ((in 62 reviews)); "Great people to work with" ((in 57 reviews)); "Good training keeps you moving" ((in 42 reviews)); "Had a great DM and made good money" ((in 36 reviews)); "Had a good driver manager which makes all the difference." ((in 26 reviews))

What are the cons of working at Swift Transportation according to real employee reviews?

"The Pay is low and the home time is far and inbetween" ((in 159 reviews)); "Poor management and office staff." ((in 59 reviews)); "long hours always available hard to meet quota" ((in 33 reviews)); "Poor communication and unorganized." ((in 20 reviews)); "Bad trips and managers don't care" ((in 18 reviews))

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Swift Transportation

Swift Transportation Customer Service (CSR) reviews

1.8

28% would recommend to a friend

(28 total reviews)

Adam Miller

27% approve of CEO

26% positive business outlook

Ratings by category

2.1

Culture & values

2.1

Senior management

2.0

Career opportunities

1.8

Diversity & inclusion

1.7

Work/Life balance

1.5

Compensation and benefits

Customer Service (CSR) employees have rated Swift Transportation with 1.8 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a poor working experience there. Swift Transportation is rated 49% below average by Customer Service (CSR) professionals compared to other employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

28 reviews

5.0

Sep 20, 2023

Great company!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Swift is a great company to work for as they truly care about their employees.

Cons

There really are no downsides, they’re very involved company and take care of their employees.

Swift Transportation Response

Thank you so much for your positive feedback! We are thrilled that you are enjoying your time with us; we hope you stay with us for many years!

3.0

Aug 1, 2023

Ok place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Decent benefits Great people Lots of opportunity to move up

Cons

Training is minimal Pay is average

Swift Transportation Response

Hi! We appreciate the review! Be sure to check out Swift-U for training and learning opportunities. We are always adding new courses for our employees.

4.0

May 10, 2023

Swift is a 8/10 overall

Account manager

Recommend

CEO approval

Business Outlook

Pros

Benefits, PTO, bonuses, lots of room for opportunity and growth career wise. They continue to evolve and have the right people in the right places

Cons

It is very stressful at times, depending on your account and the season. Your pay (bonuses/raises) is based on your manager, not necessarily you or your work

Swift Transportation Response

Hi, we appreciate your feedback. We encourage open communication with your leadership so you know the expectations for bonuses and raises. As you stated, we are a large company with many opportunities. We hope you explored all options before leaving Swift.

Viewing 7 - 9 of 28 Reviews

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Jobs at Swift Transportation

Customer Service On-Site Representative

Customer Account Representative

Owner Operator Business Specialist

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Swift Transportation reviews FAQs

Swift Transportation reviews Swift Transportation Customer Service (CSR) reviews

Swift Transportation

Swift Transportation Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company!

Ok place to work

Swift is a 8/10 overall

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