Ultimate customer field service business model
Pros
Swisslog has dedicated a person at each site to meet all customer needs. Parts and tools are stored at each location as well. Each robot comes with complete documentation and extensive pin-point alarm descriptions that list the exact component that is creating a fault. “Sales force” is used to document and record almost every event nation wide which allows any tech to search its huge database for resolutions to problems which decrease time spent on troubleshooting. Overtime, extra mileage and expenses are payed quick. Other companys run you ragged for less pay and appreciation. Recommend to any seasoned field engineer who knows the business and enjoys working in a clean, customer focused environment.
Cons
As with any company, peoples personalities may create conflict. If your a “real” field service person, its all apart of the job.
