Synapse Health reviews

3.1

59% would recommend to a friend

(56 total reviews)

52% positive business outlook

Synapse Health has an employee rating of 3.1 out of 5 stars, based on 56 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Reviews by job title

56 reviews
1.0
Nov 8, 2023

The circus has moved to Skokie!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are some nice people that work here.

Cons

By far the worst start-up company ever.  Working at Synapse is like a lost ball in high weeds. It really wants to be a tech company, but it's got a long way to go.  The Leadership team doesn't know their head from their tail. Don't get me wrong, most of the people are nice. There are a few people who are socially awkward and hard to have conversations with due to their lack of personality.  However, nice people don't always make business-savvy people.  Synapse leadership is one big clique. One of my biggest pet peeves is the late-night unofficial meetings between the clique leaders.  They talk amongst themselves and expect you to know what was discussed, changed, and decided upon via osmosis.  If you're working on a project, your responsibilities will change without you even knowing it, but you will still be held accountable for whatever was discussed and/or changed.  I've experienced this firsthand many times.   I would take my concerns to HR, but HR is a huge part of the problem at Synapse.  HR is one of the ring leaders in this three-ring circus. Synapse HR protects certain employees (no matter how BIG the mistake), and they leave others out to dry.  I have receipts for those mistakes, but I'll keep it close to the chest until I need to show proof.  Remember folks, HR is never your friend! BTW...it's going to take more than just a Starbucks card to create a good culture here.   Speaking of culture, why is not evolving?  Makes one really wonder how dedicated Synape is to "culture".  If you decide to accept a position here, make sure you read your offer letter. You might even want an attorney to review it because what I was told was not the same as listed in my offer letter.  Classic case of a bait and switch.   Work/life balance is a joke.  My manager emails AND texts me on weekends which is so annoying.   I don't get paid enough to answer emails and texts on the weekend.  I actually have a life OUTSIDE of Synapse.  Even with the move to the new building, it's still not that great.  Needless to say, I'm just buying my time until the economy gets better and better jobs open up at other companies.  For now, I'll do my job and collect my check.

1.0
Jan 22, 2025

RUN FAR FAR AWAY.

Recommend
CEO approval
Business Outlook

Pros

Just the pay, it was great.

Cons

Favoritism. If you’re not sucking up to leadership you won’t be getting promoted. Your experience does not matter. They rather hire outside people then promote from within. You will see Agents having to train superiors because they have ZERO idea about DME or the job in general. Leadership is always against each other, stepping on each other to reach to the top. They try and make all the departments against each other like it’s a competition, when they should all be working together. I feel so bad for the patients waiting on there orders, it’s a mess, not enough agents for the amount of orders and patients. Having to work ALL holidays and weekends. Be ready to do things that you didn’t apply for. You interviewed for one job but they have you doing something completely different. Also be prepared to be on the phones ALLLL day. They only care about numbers, adherence and making sure you stay on the phone all day.

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Synapse Health Response
1y
Thank you for taking the time to share your experience. We’re glad you felt positively about the compensation, but we’re sorry to hear that other aspects of your role didn’t meet your expectations. Your feedback will help inform our ongoing efforts to improve the employee experience across the organization. We appreciate your contributions.
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Glassdoor has 57 Synapse Health reviews submitted anonymously by Synapse Health employees. Read employee reviews and ratings on Glassdoor to decide if Synapse Health is right for you.