Systems Products and Solutions reviews

As much as we would like to respond to you’s remarks, it’s difficult to do so without understanding your specific concerns or issues. Relative to benefits, SPS offers very competitive benefit packages to include benefits many companies are not or may not be able offer. Relative to turnover, our employee retention rate, which something we closely monitor, is consistent with or above the industry average. Finally, SPS takes great pride in the level of competency maintained by our management staff. Our 95% customer satisfaction rates, which is a key metric of our AS9100 (rev D) Aerospace and ISO 9001-2015 products and Services Quality Management Systems, supports this conclusion. We appreciate your feedback.

Thank you for your feedback. SPS has many overseas contracts and are not sure which contract is being referred to; however, in saying this your comments are very concerning, especially given that our contract program planning approach is to always ensure our employees are adequately resourced to perform assigned project work. Additionally, we understand the challenges associated with getting time off, especially when our projects are located in austere and hostile operating environments. We of course have to be sensitive to our customers needs and surge demands in these very dynamic operating environments. Finally, as it relates to bereavement leave, we are unaware of any circumstances where bereavement leave requests have been denied. This is certainly not our intent to make such decisions, especially given the sensitive and very personal nature of such requests. Not knowing the specific reasons behind the bereavement request, it’s difficult to know why such a request would be denied other than the request may not have qualify as a bereavement-based circumstance as defined by company policy and labor laws. Thank you for bringing this points forward. We will investigate all of your stated concerns very closely.