T2 Systems reviews

There is a list about a mile long for the cons, but in a nut shell: Low Pay - unless you are SLT your pay is significantly lower than the rest of the industry, and you are asked to do more than your share. Lack of real leadership - No real leadership. The leadership team is filled with silver spoon kids and parent company plants. Reporting structures change constantly and there is no real vision. Leadership forces strategy to pivot every other day. Parent Company - T2 is owned by Verra Mobility, which operates in the public space. This means they care more about paying less in taxes each year than really anything else. They have prompted several layoffs so that the stock goes up a percentage of a point. Bad Behavior is incentivized - if you are willing to gaslight, intimidate and manipulate your colleagues then you will do well here.

Training was not management-organized when I first started, you learned from busy co-workers/training-videos/T2-documentation and by practicing with the System Software, while working on cases/projects; and sometimes after a senior co-worker leaves a department vital-knowledge wasn’t always retained in that department (except maybe buried in old cases) until rediscovered by someone else and then hopefully documented in Salesforce as a “Solution” or “Knowledge Article”; also the PARCS (hardware related support) Specialist was capable of handling most support cases because they were require to be familiar with system software “Flex” as well; but Flex Specialist were not expected/encourage to learn/understand how the hardware works with the software which limits their trouble-shooting capabilities when they were on pager duty or PARCS person wasn’t available for a new urgent case