TCC, LLC reviews

Benefits are terrible. 5 years to be vested into 401k, $15.50 per hour starting pay for what you have to deal with, should be $20+, Managers are lazy, the owner pretends she cares about the employees but really just cares about the bottom line which is why she just opened an office in the Philippines where the employees get paid peanuts.

Offer a rotational Saturday shift that becomes every Saturday with no notice. High turn over/no staff. Does not disclose during hiring process that you will be required to make upsells/cross sells on most calls. Training is inadequate/too short. Micromanage everything you do. Supervisors are not well trained and rarely provide helpful assistance. Company culture is completely unprofessional/toxic. The pay may be higher than some jobs, but is still not enough in comparison to similar jobs (and they’ll repeatedly tell you how you should be thankful because the pay is so good-it’s not, fast food employees are paid similar/higher wages). Unless a customer asks to speak with a supervisor to tell them how great you are- YOU WILL NEVER BE RECOGNIZED FOR A JOB WELL DONE. Will say Customer Ambassadors are the front lines of their service- what they mean is that you are expendable and supposedly easily replaced-(literally had a supervisor say I was expendable and easily replaced!)