Ignore the speel this company gives you about employees/community/customers matter. It's a sales job, they just refuse to admit it's the money that matters. Personally I'd rather work for a company that owns up to its shady sales tactics and drive for making money.. instead you get TCC trying to hide behind culture of good and how much they "care" about everyone . A year into the company I bought into their "virtuous circle of success" ( which is no longer a thing btw, they constantly change their company mantras) Now over 3 years later I've realized there is either a MAJOR disconnect between corporate TCC and the store level, or they just don't care. At the store level you are encouraged and trained to be shady. Up front costs like Platinum Pass are not explained and are simply being called a "set up fee". At meetings we go over how to get them to sign paperwork without them getting suspicious about what they are paying for. Oh and don't bring up how messed up that is, especially in front of new hires. You will be pulled aside and "coached" for being negative and undermining management.
I may have considered staying with the company if there was more opportunity for moving up, like assistant management. Instead they introduce MIT(Manager in Training) it's basically being an assistant manager without the pay.
Culture of Good is a sham, at least to management. We've dropped off boxes of supplies at retirement homes and managers will snap pictures with the seniors smiling snad then post to the companies group chat saying "#COG #MAKINGADIFFERENCE #LOVE MYJOB" then when they leave, crack jokes about how bad they smelled or how sad their lives are.
I could go on and on... over 3 years of negative experiences.
