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TCC Verizon Authorized Retailer

Engaged Employer

TCC Verizon Authorized Retailer reviews

4.6

91% would recommend to a friend

(2,224 total reviews)
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Scott Moorehead

96% approve of CEO

88% positive business outlook

TCC Verizon Authorized Retailer has an employee rating of 4.6 out of 5 stars, based on 2,224 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TCC Verizon Authorized Retailer employee rating is 36% above average for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
2.0
Jun 29, 2011
Recommend
CEO approval
Business Outlook

Pros

The people you work with.

Cons

There is no professional training. The company is more focused on opening stores than inner-core evaluation and training. The company get's you excited by hype about working with the company, but it is that, all hype. There is no professional direction and no room for growth. The managers make only 75 dollars more than the employees. The only benefit to being a manager is control of the schedule. The pay structure is based on who is clocked in. If you make a sale and the others are not working, they get a fifty-fifty cut. Sales is very hard pushed on you. The company claims that they strive at customer satisfaction, they drill this in your brain in corporate training, however, the regional manager's say screw service and make them money. You also have to sell dish network on top of cellular devices. If you do not meet quota, you get written up and fired after the third month. One thing that irritated me about this company is that if you did something wrong, you get no direction or a solution. If you need to improve your approach to customers, you are not informed or even pulled aside. There is no growth for you within the company unless you want to move to Marion, IN (the boonies). The largest con is that the CEO is for the employees, however upper management (regional's, VP etc) are for themselves since they profit more based on how much their employees make.

1.0
Jun 24, 2011
Recommend
CEO approval
Business Outlook

Pros

- Competitive pay within cellular sales industry - Flexibility and willingness to move can be rewarded, as opportunities arise regularly throughout the company.

Cons

- Absurd hours, difficult to take vacation or maintain a social life - Extremely questionable business ethics in dealing with customer's confidential information and disclosure. Deceptive pricing tactics encouraged and practiced company wide. - Clique-like treatment practiced in both policy enforcement and promotion. Being friends with upper management is more valuable than job performance. - Deceptive store image: employees are encouraged to make false statements regarding customer account management abilities vs corporate stores. Stores are difficult to distinguish from corporate stores. Exaggeration, misinformation, and outright lying are all encouraged to make sales and charge fictional fees to customers. - Poor training. Most new hires are incapable of even the most basic of day to day tasks upon finishing the 2 week training program at corporate. - Fear-based management. Employees are constantly reminded of weakest sales categories and repercussions, yet rarely if ever congratulated or recognized for superior performance in others. - Constant changes in policy and pay structure eroding team-oriented environment. Pay has actually gradually decreased as overall sales have increased.

2.0
May 31, 2011
Recommend
CEO approval
Business Outlook

Pros

It pays, steady work, and training was nice

Cons

Crappy pay, you get shafted for your hours

Viewing 2218 - 2220 of 2,224 Reviews

Glassdoor has 2,245 TCC Verizon Authorized Retailer reviews submitted anonymously by TCC Verizon Authorized Retailer employees. Read employee reviews and ratings on Glassdoor to decide if TCC Verizon Authorized Retailer is right for you.