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      TP

      Engaged Employer

      TP Assistant Call Center Manager reviews

      4.3

      89% would recommend to a friend

      (1,125 total reviews)

      Jorge Amar

      86% approve of CEO

      80% positive business outlook

      Ratings by category

      4.5

      Diversity & inclusion

      4.4

      Culture & values

      4.4

      Career opportunities

      4.2

      Work/Life balance

      4.2

      Senior management

      4.2

      Compensation and benefits

      Assistant Call Center Manager employees have rated TP with 4.3 out of 5 stars, based on 1,125 company reviews on Glassdoor. This indicates that most Assistant Call Center Manager professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Assistant Call Center Manager professionals compared to other employers within the Management & Consulting industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      3.0
      Mar 8, 2014

      Great training course for Call Center Agent.

      Call center agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training was awesome. I learned a lot about what we were be doing and how to use the computer support system to help me.

      Cons

      once training was completed I felt that the support on the floor left much to be desired. I was required to use the words "I will be able to help you" even before finding out what the challenge was.

      3.0
      Jan 2, 2014

      Nice start out for those with no experience but draining.

      Call center agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible schedules and nice co-workers. The best part about the job was coworkers, some of which became my good friends and was able during my duration to have my schedule changed four times to fit my routine.

      Cons

      Excessive rules and policies: you cannot have any personal items at your cubicle and /or have new rules or new training aid, had to be able to finish a call with in a time frame. Weird computer glitches & sluggish computers: The staff and management states that the computers are left on for quality purposes but they still glitch and freeze taking much longer than it should to help a customer and cannot accept your password and have go through a password reset which could take 5 minutes or two hours - This was my caveat, to look at other options. Instant changes on demand: In the last four months of me working there, Most of the rules/protocol on how to take a call was updated within in weeks, the division was cut and about 30 agents were released with a some supervisors too.

      Viewing 1111 - 1113 of 1,125 Reviews
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      Glassdoor has 101,044 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.