Is TP a good company to work for as a Client Associate?

Client Associate professionals working at TP have rated their employer with 4.1 out of 5 stars in 12,518 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Client Associate Jobs at TP now and start preparing for your job interview by browsing frequently asked Client Associate interview questions at TP .

Does TP pay Client Associate employees well?

Client Associate professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 12,518 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Client Associate salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13908) , Customer Service Representative (CSR) (5155) , Customer Service Agent (2601) , Analyst (1525) , Customer Service (1483) , Expert em Interação (1411) , Content Moderator (1268) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (938) , Agent (895) , Team Leader (813) , Executive (779) , Operations Customer Expert 1 (728) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 2015 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1816 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1772 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1471 reviews)); "Good environment is good." ((in 1238 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3811 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2501 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1529 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 365 reviews)); "Poor communication and lack of support" ((in 293 reviews))

TP Client Associate reviews

4.1

83% would recommend to a friend

(12,518 total reviews)

Jorge Amar

92% approve of CEO

77% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (12,518 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Client Associate employees have rated TP with 4.1 out of 5 stars, based on 12,518 company reviews on Glassdoor. This indicates that most Client Associate professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Client Associate professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

13K reviews

1.0

Nov 7, 2011

Very, very disappointing and I am ashamed that I work there. I am looking for another job.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The only good thing that I can think of about working there is you will find alot of really nice people to work with.

Cons

You can never get a straight answer when it comes to questions about escalated customer issues, its a different answer depending on who you ask. The supervoisory staff do not know the job content as well as they should. You are at the mercy of one person to escalate all your issues to and depending on if that person shows up to work and they are in a good mood will you get an answer that makes any sense whatsoever.

2.0

Oct 25, 2011

Ann Taylor Project

Client associate

Recommend

CEO approval

Business Outlook

Pros

- Lots of OT opportunities. - Not nearly as bad as some of the other TP projects. - Nice work environment, it's a really good building unlike Westbelt. - The pay is OK. - Co-Workers are really nice and cool people.

Cons

- Insurance is awful. - The systems used to work on are very poor. You'll get yelled at by customers because the systems and policies are so bad and there's not much you can do. - The mandatory OT can get pretty annoying, especially since much of the high call volume is caused by a very poorly maintained AnnTaylor.com website. - Many of the people promoted to supervisor or Fulfillment Team seem very suspect. I'm not saying I would have been the best supervisor but I had been there 1 year since the project launched and was passed over by someone who was just hired 2-3 weeks ago. I told my boss I can understand if you didn't want to promote me, but to promote someone who just got hired was stupid. He ended up getting fired less than a month later, meanwhile I'm still here (for now).

1.0

Sep 25, 2011

Very unsatisfactory employer....lots of lies

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Lots of nice people to work with

Cons

Expect every insult possible from clients

TP Response

8y

We appreciate your honest review and we see to it our employees are treated well and properly provided feedback by the management and clients. Please share your feedback with us at http://bit.ly/TPHR-form. Rest assured, we will be doing proper investigation and will take the necessary steps to rectify the issue.

Viewing 12514 - 12516 of 12,518 Reviews

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TP

TP Client Associate reviews

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Reviews by job title

Very, very disappointing and I am ashamed that I work there. I am looking for another job.

Ann Taylor Project

Very unsatisfactory employer....lots of lies

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