TP Client Operations Representative reviews

Benefits aren't actually paid out on time if at all. No time off no matter how far in advance you request it or what it is for. They took over our previous company and promised a bunch of benefits and then proceeded to take all our earned benefits with no replacement. 1 strike and you're out kind of work place. They don't take any thing into Consideration. Won't even give bereavement leave without a death certificate. Very unpersonable. Don't care about their employees at all unless it gets them publicity. Pay checks are always late or wrong. If they over pay you one check they will under pay you another. And they will take their bonuses back once you earn them because in the fine print it says they can revoke them for any reason without notice. Have never actually paid a single bonus earned.

- Upper management usually considers front line customer service representatives as expendable meaning you need luck and assistance from a compassionate supervisor and human resource personnel if you want to get a second chance upon committing even the smallest offense. - Salaries and benefits fluctuate on a regular basis meaning whatever benefits and compensation you are receiving this month might be different from what you will be getting the next month, usually salaries are decreased and benefits are removed due to so-called ''cost-cutting measures''. - Policies on career advancement are quite rigid and inflexible unless you have a backer in the department you want to transfer to or your immediate supervisor helps you through the process. - Compensation and benefits package is lower compared to other call centers and even other accounts within the same company.