TP Customer Service Representative - Remote reviews

4.0

73% would recommend to a friend

(15 total reviews)

Jorge Amar

Not enough data to show CEO approval

85% positive business outlook

Customer Service Representative Remote employees have rated TP with 4.0 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Customer Service Representative Remote professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service Representative Remote professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

15 reviews
4.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Teleperformance provides comprehensive training and ongoing support to help employees succeed. Team Leaders are approachable, coworkers are collaborative, and there are opportunities to develop customer service, problem-solving, and technical skills. The work environment encourages continuous learning, and remote work offers flexibility for many employees.

Cons

Performance metrics can be demanding particularly during peak season. Call volumes may become very high, and balancing quality, efficiency, and customer satisfaction can sometimes be stressful. Work-life balance may also be challenging during busy periods. Lastly, if a client is dissatisfied with the product that dissatisfaction can affect your promoter scoring on a survey, Basically his/her dissatisfaction for a product (not you) will cause you to receive a low scoring on a survey.

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TP Response
2d
We appreciate your candid review and are glad to hear there are things you like about working here. We're committed to continuous improvement and would love to hear any suggestions you have. Feel free to reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com.
2.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Simple work Wfh best pro

Cons

Back to back No time to breathe

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TP Response
2w
Thank you for bringing this to our attention. Your feedback is important to us, and we'd like to discuss your concerns further. Please submit your concerns by going here: https://www.tp.com/en-us/contact-us/.
5.0
Mar 30, 2025
Recommend
CEO approval
Business Outlook

Pros

I worked for Liberty Mutual through Teleperformance. Easy job. Training is 4 weeks. Supervisors are nice and patient.

Cons

I have no cons. It depends on what company your work for under Teleperformance.

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TP Response
1y
Thank you for your positive feedback! We're glad you had a good experience with us and appreciate your contributions during your time here.
Viewing 1 - 3 of 15 Reviews

Glassdoor has 101,156 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.