Is TP a good company to work for as a Customer Support Expert?

Customer Support Expert professionals working at TP have rated their employer with 3.6 out of 5 stars in 180 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Support Expert Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Support Expert interview questions at TP .

Does TP pay Customer Support Expert employees well?

Customer Support Expert professionals rate their compensation and benefits at TP with 3.2 out of 5 stars based on 180 anonymously submitted employee reviews. This is 29.3% worse than the company average rating for salary and benefits. Find out more about Customer Support Expert salaries at TP.

How happy are Customer Support Expert professionals working at TP?

69% of Customer Support Expert employees at TP would recommend their employer to a friend. This rating has decreased by 5% in the past 12 months. Customer Support Expert professionals have also rated TP with a 3.1 rating for work-life-balance, 4.4 rating for diversity and inclusion, 3.7 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13936) , Customer Service Representative (CSR) (5158) , Customer Service Agent (2603) , Analyst (1526) , Customer Service (1487) , Expert em Interação (1412) , Content Moderator (1272) , Supervisor (1109) , Call Center Agent (1070) , Customer Service Associate (939) , Agent (897) , Team Leader (813) , Executive (779) , Operations Customer Expert 1 (740) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 2005 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1834 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1776 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1493 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1253 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3814 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2469 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1532 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 368 reviews)); "Poor communication and understanding skills" ((in 286 reviews))

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TP

TP Customer Support Expert reviews

3.6

69% would recommend to a friend

(180 total reviews)

Jorge Amar

100% approve of CEO

53% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.7

Culture & values

3.5

Career opportunities

3.2

Senior management

3.2

Compensation and benefits

3.1

Work/Life balance

Customer Support Expert employees have rated TP with 3.6 out of 5 stars, based on 180 company reviews on Glassdoor. This indicates that most Customer Support Expert professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Support Expert professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

180 reviews

5.0

Feb 8, 2026

Subject expertise growth

Subject matter expert (sme)

Recommend

CEO approval

Business Outlook

Pros

Deep process knowledge, mentoring juniors, respect from peers.

Cons

Extra responsibilities increase workload slightly.

3.0

Jan 12, 2026

Good

Subject matter expert (sme)

Recommend

CEO approval

Business Outlook

Pros

Colleagues are really good and supportive

Cons

Management could do better job

TP Response

4mo

We appreciate your honest experience. Our people-first approach includes listening to concerns and improving continuously. BHR is always available to help resolve any workplace challenges.

2.0

Dec 15, 2025

Dangerous

Customer support expert i

Recommend

CEO approval

Business Outlook

Pros

I did not find any pros

Cons

Bad culture, Bad politics, Every other guy even a watchmen has Ego issues, Bad timings, Everything

Viewing 7 - 9 of 180 Reviews

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