TP reviews

Very unorganized. I showed up for an interview and didn't even speak to anyone until I had been there for 3 hours (missing time from my other job). My office was new, but it had been open for several months and they couldn't get basic systems to work. Training was long but missed several key items. Metrics were stressful and ridiculous. The company didn't even follow their own stated disciplinary procedures. Management was very much of the opinion that if an employee didn't work out, they'd dump them and get someone else. High turn over. Health benefits were a joke--major medical only with very high deductibles. The pay was even more of a joke. For everything you were expected to handle, for all the systems you needed to know, they did not pay a proper wage. Instead of the company accepting blame for the problems caused by inconsistent management and disorganization, they blamed the employees and treated them accordingly.

What is good about working here? If you like being micromanaged to death then this is the place for you. I worked on the USAA project and training was good but once out on the call floor it was all downhill from there. I couldn't get out of there fast enough. I was not allowed to have my reading glasses or glasses case on my desk, they had to be ON ME at all times. I had to ask permission to go to the restroom and if it was done outside of break time you had to deduct it from your paid 15 minute break. Getting time off...forget it, if it isn't more than 2 weeks out, you aren't getting the time off. My son had an 8th grade graduation ceremony and I wasn't going to skip it for anything. I gave them 17 days advance notice and I couldn't get the time off. I also wasn't allowed to make the time up prior to getting that time off, it had to be made up the same day by working 12:30 to 9:00 pm (my regular shift was 7 am to 4 pm). The pay is only $12 an hour (low in my opinion) so if you enjoy being a prisoner at work you will love this place, otherwise stay far away.