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      TP

      Engaged Employer

      TP reviews

      4.4

      88% would recommend to a friend

      (74,221 total reviews)

      Jorge Amar

      95% approve of CEO

      83% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.4

      Career opportunities

      4.3

      Work/Life balance

      4.3

      Senior management

      4.3

      Compensation and benefits

      TP has an employee rating of 4.4 out of 5 stars, based on 74,221 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      74K reviews
      1.0
      Nov 7, 2011

      Very, very disappointing and I am ashamed that I work there. I am looking for another job.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only good thing that I can think of about working there is you will find alot of really nice people to work with.

      Cons

      You can never get a straight answer when it comes to questions about escalated customer issues, its a different answer depending on who you ask. The supervoisory staff do not know the job content as well as they should. You are at the mercy of one person to escalate all your issues to and depending on if that person shows up to work and they are in a good mood will you get an answer that makes any sense whatsoever.

      5.0
      Oct 31, 2011

      Global opportunity to be a change agent with extraordinary leaders in the outsourcing market place

      Vice president business development
      Recommend
      CEO approval
      Business Outlook

      Pros

      Leadership with depth and broad knowledge of the industry. Creative and viable solutions to offer a prospect that would enable you to secure new business. Strong leadership in middle to senior management at outsourcing centers. Respected process for upward mobility amongst call center agents.

      Cons

      Sales cycle can be lengthy and the prospects need to see value versus cost. Some industries are concern about security overseas and are naive about safety and Service Level Agreements that safeguard their deliverables.

      2.0
      Oct 25, 2011

      Ann Taylor Project

      Client associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Lots of OT opportunities. - Not nearly as bad as some of the other TP projects. - Nice work environment, it's a really good building unlike Westbelt. - The pay is OK. - Co-Workers are really nice and cool people.

      Cons

      - Insurance is awful. - The systems used to work on are very poor. You'll get yelled at by customers because the systems and policies are so bad and there's not much you can do. - The mandatory OT can get pretty annoying, especially since much of the high call volume is caused by a very poorly maintained AnnTaylor.com website. - Many of the people promoted to supervisor or Fulfillment Team seem very suspect. I'm not saying I would have been the best supervisor but I had been there 1 year since the project launched and was passed over by someone who was just hired 2-3 weeks ago. I told my boss I can understand if you didn't want to promote me, but to promote someone who just got hired was stupid. He ended up getting fired less than a month later, meanwhile I'm still here (for now).

      Viewing 74152 - 74154 of 74,221 Reviews
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