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      TP

      Engaged Employer

      TP reviews

      4.4

      88% would recommend to a friend

      (74,180 total reviews)

      Jorge Amar

      96% approve of CEO

      83% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.4

      Career opportunities

      4.3

      Work/Life balance

      4.3

      Senior management

      4.3

      Compensation and benefits

      TP has an employee rating of 4.4 out of 5 stars, based on 74,180 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      74K reviews
      1.0
      Sep 21, 2010

      Working at TP Sucat

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay would fair since location is near my residence Recruitment process is literal one day Work place is ok Amenities and equipments provided to employees are ok

      Cons

      Once employed as an agent you will be on contractual co-terminus with the program Senior Management is incompetent in hearing out suggestions and feedbacks Supervisors are does not have the decision-making skills always referring to senior management You will never get the chance to get a raise proportion to your experience and skills

      1.0
      Aug 11, 2010

      Can you answer a phone and use a web page?

      Tech support
      Recommend
      CEO approval
      Business Outlook

      Pros

      There used to be free coffee.

      Cons

      Most colleagues and management are uncannily unintelligent.

      avatar
      TP Response
      8y
      Thank you for sharing your opinion. We see to it to provide our employees knowledgeable leaders and a supportive management so they can learn and do their job well. Kindly share your feedback with us at http://bit.ly/TPHR-form. We'll make sure to conduct an investigation to avoid similar instances from happening again. Best regards.
      2.0
      Jan 15, 2010

      If you love helping people and talking on the phone, then this still might not be the right job for you,

      Technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you work fast and are able to assist customers in solving their technical issues for whichever company you have been subcontracted to work for by The Answer Group (TAG) then there are many opportunities to move up and fast. The working environment is very tense due to the high volume of incoming calls and the rush to fix their problems as soon as possible but your co-workers will be some of the nicest people you can meet and most likely in the same position as yourself working hard to earn a check and make it ahead in life.

      Cons

      The High volume of calls. Problems don't stop and the calls don't stop either. Dealing with irate and irrational people outside of the workforce causes enough stress even when you have the option to leave but having to withstand these attitudes on the phone while trying to help customers is an entirely band new level of tolerance to be gained. The work hours are also not the usual 9-5 Mon. - Fri. but rather 3 day 12 hour shifts on either side of the week. Scheduling which for the most part unless can be worked out for you is done by the luck of draw. Upper management is virtually untraceable and hard to find. Instead you will most interact with team leader's of the subset group you and fellow employees will enter to handle the incoming issue calls. These team leaders may or may not be great people but their salaries depend on the success or failures of their units so prepare to be pushed to the limit.

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