Is TP a good company to work for as a Technical Support?

Technical Support professionals working at TP have rated their employer with 4.0 out of 5 stars in 534 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Technical Support Jobs at TP now and start preparing for your job interview by browsing frequently asked Technical Support interview questions at TP .

Does TP pay Technical Support employees well?

Technical Support professionals rate their compensation and benefits at TP with 3.9 out of 5 stars based on 534 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Technical Support salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13923) , Customer Service Representative (CSR) (5153) , Customer Service Agent (2603) , Analyst (1526) , Customer Service (1486) , Expert em Interação (1412) , Content Moderator (1270) , Supervisor (1108) , Call Center Agent (1068) , Customer Service Associate (939) , Agent (897) , Team Leader (813) , Executive (779) , Operations Customer Expert 1 (730) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2001 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1803 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1796 reviews)); "I am a more confident person having left the job and most of the training was good." ((in 1509 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1270 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3801 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2496 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1537 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 374 reviews)); "Poor communication and lack of support" ((in 281 reviews))

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TP

TP Technical Support reviews

4.0

79% would recommend to a friend

(534 total reviews)

Jorge Amar

93% approve of CEO

77% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.2

Career opportunities

4.1

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.9

Compensation and benefits

Technical Support employees have rated TP with 4.0 out of 5 stars, based on 534 company reviews on Glassdoor. This indicates that most Technical Support professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Technical Support professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

534 reviews

2.0

May 29, 2013

Entry level Verizon Fios Support - good if you need a job, but certainly not a keeper.

Technical support

Recommend

CEO approval

Business Outlook

Pros

- Will hire anyone with a high school diploma and can pass a drug test. - Pays better than fast food - $10.50 to start for fios. - Indoors - No physical labor required - Somewhat difficult to get fired

Cons

- Dealing with angry customers - Required to keep customers on the line despite some issues taking 1-2 hours. - Awkward conversations with customers about $91 charge to send a field technician - Little to no down time - constant phone calls - Training is severely lacking - Little room for promotion, and the promotions hardly pay better (11.50 to start for a supervisor)

3.0

Apr 5, 2013

I have a great experience working for Teleperformance.

Technical support

Recommend

CEO approval

Business Outlook

Pros

Nice and supportive people working around the production though the compensation is not that good compare to other call center.

Cons

Management is not that efficient.

1.0

Mar 30, 2013

Cattle Prod

Technical support

Recommend

CEO approval

Business Outlook

Pros

A steady paycheck in these trying times

Cons

Very unorganized and management treats employees like another number. No security, might as well work at a chicken plant

Viewing 514 - 516 of 534 Reviews

Jobs at TP

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TP Technical Support reviews

Ratings by category

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Reviews by job title

Entry level Verizon Fios Support - good if you need a job, but certainly not a keeper.

I have a great experience working for Teleperformance.

Cattle Prod

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