TRANZACT reviews

3.7

69% would recommend to a friend

(656 total reviews)
avatar

Andy Nelson

73% approve of CEO

67% positive business outlook

TRANZACT has an employee rating of 3.7 out of 5 stars, based on 656 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TRANZACT employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

656 reviews
1.0
May 27, 2016
Recommend
CEO approval
Business Outlook

Pros

There are no Pros to this company. Basically scaming the elderly into purchasing life insurance

Cons

Horrible pay Offer Customer Service Position but its really Collections and Retention Old systems Waste of time

1.0
Jul 11, 2024
Recommend
CEO approval
Business Outlook

Pros

you can make money you do not work for free

Cons

It way too much for the pay especially if you have integrity, the less you have the better you will do at this job, You have to follow the rules but you are taught get them to buy with trickery while staying what they call compliant I say use the experience as learning experience until you can do better for your self. There is no job security there as well. They allow bullying of workers who have not been there long. Generally not a good place to work if you a normal healthy person. It felt like i went through a wall of slime the 5 months I was there never again will I stay that long simply for the money. I left but did see co workers get fired if there bonus structure changed or isa someone spoke up, they will terminate quickly for these reasons it is the bottom line. I started looking 2 months after i started there. I would never refer this company team leads managers have to be all in line with ill morals to be there long and it shows

1.0
Jul 10, 2024
Recommend
CEO approval
Business Outlook

Pros

decent base pay, bonus plan isn't bad decent employee benefits mostly M-F schedules outside of AEP

Cons

You may get hired for a different job/role than what you applied for and they won't tell you until you are a few days into training (happened to me and several others in my class). Payroll issues happen frequently. I encountered at least 3 different pay check discrepancies, many others were victim to this too. Terrible support system and constant change in team leads. You may even be assigned a manager who doesn't have experience with the product/department you're in. This caused many teams/agents to have different approaches to achieving performance goals. Some encourage an ethical approach, but most focus on encouraging leads to submit an application for a plan even if it doesn't truly improve their situation "because you never know if they'll agree to it or not". They praise and promote agents who submit large numbers of applications even if they are not compliant. Director would rather talk about Beyonce than providing useful and substantial feedback or advice. Awful lead generation system where people from other countries are misleading/misinforming the prospects getting transferred to you OR their advertisements are tremendously misleading. Benefits are alright. Base pay is decent, bonus structure is alright but team leads won't coach you sufficiently for you to bonus consistently. If you are struggling you'll either get forgotten month-to-month or written up with the intent to be terminated. Even when they write you up, they won't provide any productive coaching and will continue to let you struggle. Management can be unprofessional and provide minimal support but want to micromanage your day. If you're late or miss time from work because of internet or power outages, they will hold you accountable for it even if it is beyond your control. Ironic coming from a company whose leaders rarely show accountability.

Viewing 19 - 21 of 656 Reviews

Glassdoor has 687 TRANZACT reviews submitted anonymously by TRANZACT employees. Read employee reviews and ratings on Glassdoor to decide if TRANZACT is right for you.