TTEC Chat Associate II reviews

3.4

70% would recommend to a friend

(98 total reviews)
avatar

Kenneth D. Tuchman

60% approve of CEO

68% positive business outlook

Chat Associate II employees have rated TTEC with 3.4 out of 5 stars, based on 98 company reviews on Glassdoor. This indicates that most Chat Associate II professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Chat Associate II professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

98 reviews
2.0
Jan 19, 2015
Recommend
CEO approval
Business Outlook

Pros

Chat agent customer service- fun helping customers and great to be doing so behind a computer, as I have major social anxiety.

Cons

Very low paying job Bad organization. Schedules being changed on days off without any notification causing you to miss shifts and be labeled as a no call no show. Being forced to work another position when your position is slow. I did not accept this job offer to speak to customers through voice due to my major anxiety issues yet I am being called out by name to do so in front of all the other agents by very argumentative upper-staff. Job offers will not include everything they will require you to do on the job, be very aware of that.

2.0
Nov 12, 2014

Bait and Switch

Recommend
CEO approval
Business Outlook

Pros

Ample training time for positions. Hourly pay. Work from home.

Cons

Trainers are chatty, waste training time so when it's time to go live, agents are not always prepared. Tendency to hire for one position, then switch agent to another position. For example, hired for software installation and setup for a tax software company, then switched to actually assisting customers with doing their taxes; hired for Chat Agent position, then switched to Call Agent. Also, hired for late night hours, switched to afternoon hours.

Viewing 97 - 98 of 98 Reviews

Glassdoor has 13,279 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.