Is TTEC a good company to work for as a Chat Associate II?

Chat Associate II professionals working at TTEC have rated their employer with 3.4 out of 5 stars in 98 Glassdoor reviews. This is a higher than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Chat Associate II Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Chat Associate II interview questions at TTEC .

Does TTEC pay Chat Associate II employees well?

Chat Associate II professionals rate their compensation and benefits at TTEC with 3.1 out of 5 stars based on 98 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Chat Associate II salaries at TTEC.

How happy are Chat Associate II professionals working at TTEC?

70% of Chat Associate II employees at TTEC would recommend their employer to a friend. This rating has increased by 10% in the past 12 months. Chat Associate II professionals have also rated TTEC with a 3.2 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.1 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 964 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 650 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 413 reviews)); "Great Culture and Values." ((in 226 reviews)); "Work environment is good and friendly" ((in 173 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 526 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 510 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 438 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 163 reviews)); "No bonus; pretentious hike (your apartment rent will increase more than the hike they give you)" ((in 98 reviews))

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TTEC

TTEC Chat Associate II reviews

3.4

70% would recommend to a friend

(98 total reviews)

Kenneth D. Tuchman

60% approve of CEO

68% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Work/Life balance

3.1

Culture & values

3.1

Compensation and benefits

2.8

Senior management

2.8

Career opportunities

Chat Associate II employees have rated TTEC with 3.4 out of 5 stars, based on 98 company reviews on Glassdoor. This indicates that most Chat Associate II professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Chat Associate II professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

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Reviews by job title

98 reviews

3.0

Jun 27, 2026

Supportive trainers but poor management and instability

Chat representative

Recommend

CEO approval

Business Outlook

Pros

Great package for newbie and kind trainers

Cons

Higher ups are bad, often will pressure you. The site already shut down

TTEC Response

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you had a positive experience with your trainers and found the onboarding support helpful. We also appreciate your comments regarding management and your overall experience. Feedback like yours helps us continue identifying opportunities to improve how we support our employees. We wish you all the best in your future endeavors.

3.0

Jun 2, 2026

Good environment, but hiring process is challenging

Chat support representative

Recommend

CEO approval

Business Outlook

Pros

Good Environment and Nice Workplace

Cons

Hiring Process is difficult since we are always in floating status

TTEC Response

1mo

Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you enjoy the work environment and workplace culture. We also appreciate your comments regarding the hiring process and time spent in a floating status. Feedback like yours helps us better understand employee experiences and identify opportunities to improve communication and support throughout employment transitions. We wish you continued success in your role.

4.0

May 9, 2026

Cool work environment, but micromanagement is an issue

Chat agent

Recommend

CEO approval

Business Outlook

Pros

The work environment was cool

Cons

Management would micromanage but weren’t extremely helpful.

TTEC Response

2mo

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you had a positive experience with the work environment and that you valued the collaborative atmosphere during your time with us. We also appreciate your honest feedback regarding management style, as insights like this help us continue to improve how we support and guide our teams. We wish you all the best in your future endeavors.

Viewing 1 - 3 of 98 Reviews

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TTEC Chat Associate II reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Supportive trainers but poor management and instability

Good environment, but hiring process is challenging

Cool work environment, but micromanagement is an issue

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