Is TTEC a good company to work for as a Chat Associate?

Chat Associate professionals working at TTEC have rated their employer with 3.4 out of 5 stars in 168 Glassdoor reviews. This is a higher than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Chat Associate Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Chat Associate interview questions at TTEC .

Does TTEC pay Chat Associate employees well?

Chat Associate professionals rate their compensation and benefits at TTEC with 2.8 out of 5 stars based on 168 anonymously submitted employee reviews. This is 10.2% worse than the company average rating for salary and benefits. Find out more about Chat Associate salaries at TTEC.

How happy are Chat Associate professionals working at TTEC?

66% of Chat Associate employees at TTEC would recommend their employer to a friend. This rating has increased by 15% in the past 12 months. Chat Associate professionals have also rated TTEC with a 3.2 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.2 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"Great work from home opp" ((in 975 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 650 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 415 reviews)); "Great Culture and Values." ((in 225 reviews)); "Work environment is good and friendly" ((in 174 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 533 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 489 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 445 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "•Sometimes poor communication amongst colleagues." ((in 96 reviews))

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TTEC Chat Associate reviews

3.4

66% would recommend to a friend

(168 total reviews)

Kenneth D. Tuchman

61% approve of CEO

56% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.7

Career opportunities

Chat Associate employees have rated TTEC with 3.4 out of 5 stars, based on 168 company reviews on Glassdoor. This indicates that most Chat Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Chat Associate professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

168 reviews

4.0

Jan 9, 2026

Great company

Chat associate

Recommend

CEO approval

Business Outlook

Pros

On time salary.. Good payout

Cons

Night shift and extra work

TTEC Response

6mo

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the timely salary and good payout. We also value your comments on night shifts and workload — insights like these help us continue improving how we support our employees. We wish you all the best in your future endeavors.

3.0

Dec 13, 2025

Start your corporate journey here but leave as soon as you have completed 1 year

Chat associate i

Recommend

CEO approval

Business Outlook

Pros

Working environment is great, your leads are relatively chill depending on which lob you have been assigned to.

Cons

Salary is not competitive instead one of the lowest. Very less opportunity for growth unless you are actively trying to appease managers and supervisors.

TTEC Response

6mo

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciate the working environment and supportive leads. We also take your comments about salary and growth opportunities seriously — feedback like this helps us continue improving how we support and develop our employees. We wish you continued success in your role.

5.0

Sep 17, 2025

Good company

Chat support representative

Recommend

CEO approval

Business Outlook

Pros

Good work culture and supportive TL

Cons

No promotion and no 2 way cab

TTEC Response

9mo

Thank you for taking the time to share your feedback. We’re happy to know you enjoy the work culture and feel supported by your team lead. We also appreciate your input on career growth and transportation, as it helps us understand areas where we can improve. Thank you for your contributions and for being part of the team.

Viewing 7 - 9 of 168 Reviews

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TTEC Chat Associate reviews

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Great company

Start your corporate journey here but leave as soon as you have completed 1 year

Good company

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