Is TTEC a good company to work for as a Chat Associate?

Chat Associate professionals working at TTEC have rated their employer with 3.4 out of 5 stars in 168 Glassdoor reviews. This is a higher than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Chat Associate Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Chat Associate interview questions at TTEC .

Does TTEC pay Chat Associate employees well?

Chat Associate professionals rate their compensation and benefits at TTEC with 2.8 out of 5 stars based on 168 anonymously submitted employee reviews. This is 10.2% worse than the company average rating for salary and benefits. Find out more about Chat Associate salaries at TTEC.

How happy are Chat Associate professionals working at TTEC?

66% of Chat Associate employees at TTEC would recommend their employer to a friend. This rating has increased by 15% in the past 12 months. Chat Associate professionals have also rated TTEC with a 3.2 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.2 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"Great work from home opp" ((in 975 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 650 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 415 reviews)); "Great Culture and Values." ((in 225 reviews)); "Work environment is good and friendly" ((in 174 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 533 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 489 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 445 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "•Sometimes poor communication amongst colleagues." ((in 96 reviews))

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TTEC Chat Associate reviews

3.4

66% would recommend to a friend

(168 total reviews)

Kenneth D. Tuchman

61% approve of CEO

56% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.7

Career opportunities

Chat Associate employees have rated TTEC with 3.4 out of 5 stars, based on 168 company reviews on Glassdoor. This indicates that most Chat Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Chat Associate professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

168 reviews

4.0

May 9, 2026

Cool work environment, but micromanagement is an issue

Chat agent

Recommend

CEO approval

Business Outlook

Pros

The work environment was cool

Cons

Management would micromanage but weren’t extremely helpful.

TTEC Response

2mo

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you had a positive experience with the work environment and that you valued the collaborative atmosphere during your time with us. We also appreciate your honest feedback regarding management style, as insights like this help us continue to improve how we support and guide our teams. We wish you all the best in your future endeavors.

4.0

Apr 1, 2026

Good experience

Chat support representative

Recommend

CEO approval

Business Outlook

Pros

Fast pace, can learn a great deal, improved communication skills, OT based on processs

Cons

Can be stressful, week of cancellation, IJP can be a game of politics

TTEC Response

3mo

Thank you for sharing your feedback. We’re glad to hear you’ve had a positive experience with the fast-paced environment, learning opportunities, and support in building your communication skills. We also appreciate your comments regarding workload stress and internal mobility processes, and we take this feedback seriously as it helps us identify areas where we can continue to improve the employee experience. We wish you all the best in your continued journey with us.

4.0

Mar 30, 2026

Can get good experience in this sector

Chat associate i

Recommend

CEO approval

Business Outlook

Pros

Mentors and allocated to help you understand the work Training period is of 2 months

Cons

You can be asked to worked overtime Sometimes you will have to work overtime to meet the seasonal demand

TTEC Response

3mo

Thank you for sharing your feedback. We’re glad to hear you’ve had a positive experience with the training, mentorship, and learning opportunities provided. We also appreciate your comments regarding overtime and growth opportunities, and we value this input as it helps us continue to improve the employee experience. We wish you all the best in your continued journey with us.

Viewing 4 - 6 of 168 Reviews

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TTEC Chat Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Cool work environment, but micromanagement is an issue

Good experience

Can get good experience in this sector

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