TTEC Chat Associate reviews

3.4

66% would recommend to a friend

(168 total reviews)
avatar

Kenneth D. Tuchman

61% approve of CEO

56% positive business outlook

Chat Associate employees have rated TTEC with 3.4 out of 5 stars, based on 168 company reviews on Glassdoor. This indicates that most Chat Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Chat Associate professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

168 reviews
3.0
Aug 24, 2025

Not so good

Recommend
CEO approval
Business Outlook

Pros

Nothing good at all. They will treat you like robots

Cons

No career growth at all. Managers here thinks that they are the god,

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TTEC Response
10mo
Thank you for sharing your feedback. We hear your comments on career growth and management, and we’ll keep them in mind as we continue working to improve the employee experience. We appreciate your years with us and wish you success in your future endeavors.
1.0
Aug 9, 2025
Recommend
CEO approval
Business Outlook

Pros

No pros as such in this company.

Cons

Unhealthy work culture. No work life balance. They will say they are giving work from home, but set targets which are unachievable. ** Once after Covid they stopped rolling out work from home, there was no hiring or nobody came to join. Again after 1 year they started rolling out work from home. Then people started joining. But they hired so many employee, now they are jumbling them among different processes. And resulting in lot of people leaving.

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TTEC Response
11mo
Thank you for taking the time to share your feedback. We understand how important a healthy work culture, work-life balance, and clear expectations are for our team members. Your comments about workload, hiring, and process changes are noted as we continue looking for ways to improve the employee experience.
5.0
Jun 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Good starting salary, supportive environment, great work culture

Cons

Less growth opportunities, office politics, no focus on skill development

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TTEC Response
1y
Thank you for the positive feedback. We're glad to hear you’ve had a supportive experience and enjoyed the work culture. We appreciate your thoughts on growth and development and will continue working to create more opportunities for our team.
Viewing 10 - 12 of 168 Reviews

Glassdoor has 13,279 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.