Is TTEC a good company to work for as a Custimer Service Representative?

Custimer Service Representative professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 2,996 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Custimer Service Representative Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Custimer Service Representative interview questions at TTEC .

Does TTEC pay Custimer Service Representative employees well?

Custimer Service Representative professionals rate their compensation and benefits at TTEC with 3.1 out of 5 stars based on 2,996 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Custimer Service Representative salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2408) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 657 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 426 reviews)); "Great Culture and Values." ((in 213 reviews)); "Work environment is good and friendly" ((in 169 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 156 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 536 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 496 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 436 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "•Sometimes poor communication amongst colleagues." ((in 102 reviews))

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TTEC

TTEC Custimer Service Representative reviews

3.2

49% would recommend to a friend

(2,996 total reviews)

Kenneth D. Tuchman

53% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Culture & values

3.1

Compensation and benefits

3.0

Work/Life balance

3.0

Career opportunities

2.8

Senior management

Custimer Service Representative employees have rated TTEC with 3.2 out of 5 stars, based on 2,996 company reviews on Glassdoor. This indicates that most Custimer Service Representative professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Custimer Service Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Jul 8, 2026

Work from home but ethical concerns arise

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The position was work from home

Cons

Lied to customers and didnt really help them

TTEC Response

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the opportunity to work remotely. We also take your concerns regarding the customer experience and workplace expectations seriously. Feedback like yours helps us identify opportunities to strengthen communication, support our teams, and continuously improve the employee and customer experience. We appreciate you taking the time to share your feedback and wish you all the best in your future endeavors.

4.0

Jul 8, 2026

Great company with supportive management

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great company and management. I believe

Cons

None that I can think of.

TTEC Response

Thank you for sharing your feedback and for your time with TTEC. We’re delighted to hear you had a positive experience with the company and found your management team to be supportive. It’s also great to know you didn’t encounter any significant challenges during your time with us. We appreciate you taking the time to leave a review and wish you all the best in your future endeavors.

4.0

Jun 27, 2026

Pleasant environment but poor management during peak times

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Nice work place, low work pressure

Cons

Management is worst at peak

TTEC Response

Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you’ve enjoyed the work environment and found the day-to-day pressure manageable. We also appreciate your comments about management during peak periods. Feedback like yours helps us identify opportunities to strengthen support for our teams during busy times. Thank you again for taking the time to share your experience, and we wish you continued success in your role.

Viewing 4 - 6 of 2,996 Reviews

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TTEC Custimer Service Representative reviews

Ratings by category

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Work from home but ethical concerns arise

Great company with supportive management

Pleasant environment but poor management during peak times

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