Is TTEC a good company to work for as a Custimer Service Representative?

Custimer Service Representative professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 2,996 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Custimer Service Representative Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Custimer Service Representative interview questions at TTEC .

Does TTEC pay Custimer Service Representative employees well?

Custimer Service Representative professionals rate their compensation and benefits at TTEC with 3.1 out of 5 stars based on 2,996 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Custimer Service Representative salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2408) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 657 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 426 reviews)); "Great Culture and Values." ((in 213 reviews)); "Work environment is good and friendly" ((in 169 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 156 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 536 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 496 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 436 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "•Sometimes poor communication amongst colleagues." ((in 102 reviews))

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TTEC Custimer Service Representative reviews

3.2

49% would recommend to a friend

(2,996 total reviews)

Kenneth D. Tuchman

53% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Culture & values

3.1

Compensation and benefits

3.0

Work/Life balance

3.0

Career opportunities

2.8

Senior management

Custimer Service Representative employees have rated TTEC with 3.2 out of 5 stars, based on 2,996 company reviews on Glassdoor. This indicates that most Custimer Service Representative professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Custimer Service Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Jun 25, 2026

Company is fine, but client interactions are tough

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Company itself is fine even if you feel like a little cog in a machine.

Cons

The EBay customer service clients were awful.

4.0

Jun 22, 2026

Great pay, but shifts change frequently

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great company AND GREAT PAY

Cons

Change of frequent scheduled hours

TTEC Response

Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you’ve had a positive experience with the compensation. We also appreciate your comments regarding scheduling, as feedback like yours helps us continue evaluating how we support our employees while balancing business needs. Thank you for taking the time to share your perspective, and we wish you continued success in your role.

3.0

Jun 17, 2026

Room to grow, but management struggles and long hours

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits, Occasional OT, room to grow

Cons

Management, hours, constant change but no communication

TTEC Response

1mo

Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and opportunities for growth during your tenure. We also appreciate your comments regarding management support, work hours, and communication during periods of change. Feedback like yours helps us better understand the employee experience and identify opportunities for improvement. We wish you all the best in your future endeavors.

Viewing 7 - 9 of 2,996 Reviews

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TTEC Custimer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Company is fine, but client interactions are tough

Great pay, but shifts change frequently

Room to grow, but management struggles and long hours

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