TTEC Custimer Service Representative reviews

3.2

49% would recommend to a friend

(2,996 total reviews)
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Kenneth D. Tuchman

53% approve of CEO

44% positive business outlook

Custimer Service Representative employees have rated TTEC with 3.2 out of 5 stars, based on 2,996 company reviews on Glassdoor. This indicates that most Custimer Service Representative professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Custimer Service Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

3K reviews
3.0
Jul 21, 2026

Review

Recommend
CEO approval
Business Outlook

Pros

There is remote work available

Cons

No con at the moment

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TTEC Response
12h
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you had a positive experience and appreciated the opportunity to work remotely. It’s encouraging to know you didn’t encounter any major concerns during your time with us. We appreciate you taking the time to leave a review and wish you all the best in your future endeavors.
1.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote. Everything else is bad.

Cons

Management is awful. Nobody knows what they are doing.

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TTEC Response
1w
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the opportunity to work remotely. We also appreciate you taking the time to share your concerns regarding management and your overall experience. Feedback like yours helps us identify opportunities to improve the employee experience and strengthen the support we provide across our teams. We wish you all the best in your future endeavors.
3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Extra benefits like health insurance, Cab facility, Rotational shifts

Cons

Worst hierarchy, no growth, lowest salary in the market, Only if you share a good bond with your superiors, you will get noticed. No performance bonus or appreciation.

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TTEC Response
1w
Thank you for sharing your feedback and for being part of TTEC for more than three years. We’re glad to hear you value the benefits, including health insurance, transportation support, and flexible shifts. We also appreciate you taking the time to share your concerns regarding career growth, compensation, recognition, and leadership. Feedback like yours helps us identify opportunities to improve the employee experience and strengthen how we support and recognize our teams. We appreciate you taking the time to share your feedback and wish you continued success in your role.
Viewing 1 - 3 of 2,996 Reviews

Glassdoor has 13,281 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.