Is TTEC a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 3,062 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at TTEC .

Does TTEC pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at TTEC with 3.1 out of 5 stars based on 3,062 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at TTEC.

How happy are Customer Service (CSR) professionals working at TTEC?

49% of Customer Service (CSR) employees at TTEC would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Customer Service (CSR) professionals have also rated TTEC with a 3.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.2 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2409) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 657 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 426 reviews)); "Great Culture and Values." ((in 213 reviews)); "Work environment is good and friendly" ((in 169 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 156 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 536 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 496 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 436 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "•Sometimes poor communication amongst colleagues." ((in 102 reviews))

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TTEC

TTEC Customer Service (CSR) reviews

3.2

49% would recommend to a friend

(3,062 total reviews)

Kenneth D. Tuchman

53% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Culture & values

3.1

Compensation and benefits

3.0

Work/Life balance

3.0

Career opportunities

2.8

Senior management

Customer Service (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 3,062 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

3K reviews

5.0

Apr 2, 2026

Na

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great process with excellent incentives

Cons

Poor management and not a good pay.

TTEC Response

3mo

Thank you for sharing your feedback and for your time with us. We’re glad to hear you’ve had a positive experience with the process and incentives, as well as your team. We also appreciate your comments regarding management and compensation, and we take all employee feedback seriously as it helps us identify areas where we can continue to improve the overall employee experience. We wish you all the best in your future endeavors.

1.0

Mar 31, 2026

Incompetent Management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Management come and go and you'll be transfer across many teams outside your scope.

Cons

The leadership structure doesn't feel like your support system, they push even above and beyond your doing for their own gains and reporting sake.

TTEC Response

3mo

Thank you for sharing your experience. We appreciate your feedback on leadership structure and team movement, as well as your comments on how support and communication can be improved. Feedback like this helps us better understand employee experiences and identify areas where we can continue to strengthen engagement and support across teams. We wish you all the best in your future endeavors.

5.0

Mar 24, 2026

Great Company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Very good culture and not toxic.

Cons

No negative experience so far.

TTEC Response

3mo

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you’ve had a positive experience and enjoy our company culture. Your kind words mean a lot, and we appreciate your encouragement — we’ll continue striving to make TTEC a great place to work!

Viewing 31 - 33 of 3,062 Reviews

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