TTEC Customer Service (CSR) reviews

3.2

49% would recommend to a friend

(3,062 total reviews)
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Kenneth D. Tuchman

53% approve of CEO

44% positive business outlook

Customer Service (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 3,062 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

3K reviews
4.0
Mar 19, 2026

Review

Recommend
CEO approval
Business Outlook

Pros

Has a great leadership team

Cons

Troubleshooting systems can be frustrating at times

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TTEC Response
3mo
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciate our leadership team. We also take your comments about system troubleshooting seriously, as they help us identify ways to improve tools and processes for our employees.
4.0
Mar 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very supportive supervisors and team members, pay was decent, provided equipment, interesting clients to work for.

Cons

Shift bids that were meant to be stack rank often wouldn't follow their own guidelines. Top performer and opted for first shift, was told enough people didn't select second shift so I just got chose to fill in second shift hours.

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TTEC Response
4mo
Thank you for sharing your experience and for your time with TTEC. We’re glad to hear you valued your teammates and the support you received. Your feedback helps us continue improving the employee experience. Wishing you all the best in your future endeavors!
4.0
Mar 10, 2026
Recommend
CEO approval
Business Outlook

Pros

training is well provided and the equipment are all new

Cons

it offers too low salary package for newbies

avatar
TTEC Response
4mo
Thank you for sharing your experience and for your time with TTEC. We’re glad to hear you found the training helpful and appreciated the equipment provided. We also take your feedback about compensation seriously, as it helps us continue improving the employee experience. Wishing you all the best in your journey with us!
Viewing 34 - 36 of 3,062 Reviews

Glassdoor has 13,281 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.