Is TTEC a good company to work for as a Customer Service Representative Work @ Home?

Customer Service Representative Work @ Home professionals working at TTEC have rated their employer with 4.4 out of 5 stars in 37 Glassdoor reviews. This is a higher than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service Representative Work @ Home Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service Representative Work @ Home interview questions at TTEC .

Does TTEC pay Customer Service Representative Work @ Home employees well?

Customer Service Representative Work @ Home professionals rate their compensation and benefits at TTEC with 3.7 out of 5 stars based on 37 anonymously submitted employee reviews. This is 17.6% better than the company average rating for salary and benefits. Find out more about Customer Service Representative Work @ Home salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"Great work from home opp" ((in 975 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 650 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 415 reviews)); "Great Culture and Values." ((in 225 reviews)); "Work environment is good and friendly" ((in 174 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 533 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 489 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 445 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "•Sometimes poor communication amongst colleagues." ((in 96 reviews))

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TTEC

TTEC Customer Service Representative Work @ Home reviews

4.4

74% would recommend to a friend

(37 total reviews)

Kenneth D. Tuchman

97% approve of CEO

73% positive business outlook

Ratings by category

4.2

Career opportunities

4.1

Diversity & inclusion

4.0

Senior management

3.7

Compensation and benefits

3.3

Culture & values

3.3

Work/Life balance

Customer Service Representative Work @ Home employees have rated TTEC with 4.4 out of 5 stars, based on 37 company reviews on Glassdoor. This indicates that most Customer Service Representative Work @ Home professionals have an excellent working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative Work @ Home professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

37 reviews

2.0

Apr 1, 2017

No Communication

Work at home telephone customer service representative

Recommend

CEO approval

Business Outlook

Pros

The comfort of working from home

Cons

Training is more like an overview of what you will be doing, not actual training on the the programs you will need to do you the job. I didn't get access to 2 main programs until one day before going into production, I only had one day to learn to navigate them. Constant problems with computer connections, calling ASD (Tech Support) where you're on hold 20 minutes before anyone is able to help you. But most of all pay issues, I was scheduled for 3 days of VTO (voluntary time off) and not paid for them, even with 60 hours accrued. Still haven't got an answer from my TL (three weeks) and she will NOT tell me who I can speak to other than her about this.

3.0

Oct 24, 2016

Customer Service and Technical Support

Work at home telephone customer service representative

Recommend

CEO approval

Business Outlook

Pros

You can work from home, I did at home and on site. Training on site is VERY good. 6 weeks long. Working from home was nice.

Cons

The at home training is awful, I worked for two projects for at home and it was terrible. The Workbooth program you use to access your "office" was buggy and constantly having issues. At home it was hard getting answers to questions. For both at home and on site, the selection process is severely lacking, they hire anyone who can pass the tests, some of which clearly shouldn't have been there. On site my biggest complaint were there were a large amount of cliques within management, and if you were not in the "inner circle" there wasn't any room to grow.

TTEC Response

We're glad you liked working from home! With regards to the system and screening process, I'll be sure to forward this to management so we could do something about it. Thanks for the review!

3.0

Apr 17, 2016

Work from Home

Work at home telephone customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good organization skills in management. I felt the company was equal to structure found in brick and mortar call centers. Supervisors on an average had 20 years call center experience.

Cons

Pay was not always accurate. Sometimes we were no paid what we had earned. It was difficult to navigate to responsible party.

Viewing 31 - 33 of 37 Reviews

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TTEC

TTEC Customer Service Representative Work @ Home reviews

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Customer Service and Technical Support

Work from Home

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