TTEC Customer Service Representative Work @ Home reviews

4.4

74% would recommend to a friend

(37 total reviews)
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Kenneth D. Tuchman

97% approve of CEO

73% positive business outlook

Customer Service Representative Work @ Home employees have rated TTEC with 4.4 out of 5 stars, based on 37 company reviews on Glassdoor. This indicates that most Customer Service Representative Work @ Home professionals have an excellent working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative Work @ Home professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

37 reviews
4.0
Jan 8, 2016
Recommend
CEO approval
Business Outlook

Pros

Pay is great Training is a good length and very informative All company programs are easy to use Coworkers are helpful

Cons

Not enough manager support when a customer is adamant about speaking to a manager. My customer waited over 40 minutes to speak to a manager without being able to. I was not getting a response from my chat support.

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TTEC Response
10y
Thanks for the great review and for your suggestion to management, we really appreciate your feedback.
5.0
May 27, 2015
Recommend
CEO approval
Business Outlook

Pros

They are a positive, upbeat company, and offer fabulous employee support, bonuses and incentives. All supervisors, from my trainer, team lead, and higher supervisors are very accessible, courteous and helpful. I was a seasonal employee, and would return to work for teletech immediately as soon as a position becomes available.

Cons

The schedule wasn't very flexible, and no advance notice was given when ramping down. Also, I was part of a 1week blitz training, which was nowhere close to being sufficient.

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TTEC Response
11y
Thank you for the valuable input! We do strive to give our employees all the best. With regards to schedule and training, I'll be including these to our report to management. Thanks once again!
3.0
Apr 16, 2014
Recommend
CEO approval
Business Outlook

Pros

I loved working at home. I was never late or stuck in traffic lol. With online shopping and direct deposit there was no need to put miles on my car. I usually worked in my footie pajamas and would eat while I worked, you aren't supposed to but soft foods like applesauce and fruit are hard to detect during a phine call. I really enjoyed the client I worked for and I gained a lot of customer service experience.

Cons

On the work at home contract, you can get lonely and burned out, also the pay isn't very high. The idea is you're saving a lot of money on travel, eating out and business attire, however if you have young children it's best to get childcare which can really eat away at your income.

Viewing 34 - 36 of 37 Reviews

Glassdoor has 13,279 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.