Is TTEC a good company to work for as a Technical Support Trainer?

Technical Support Trainer professionals working at TTEC have rated their employer with 4.2 out of 5 stars in 91 Glassdoor reviews. This is a higher than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Technical Support Trainer Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Technical Support Trainer interview questions at TTEC .

Does TTEC pay Technical Support Trainer employees well?

Technical Support Trainer professionals rate their compensation and benefits at TTEC with 3.6 out of 5 stars based on 91 anonymously submitted employee reviews. This is 14.9% better than the company average rating for salary and benefits. Find out more about Technical Support Trainer salaries at TTEC.

How happy are Technical Support Trainer professionals working at TTEC?

83% of Technical Support Trainer employees at TTEC would recommend their employer to a friend. This rating has increased by 63% in the past 12 months. Technical Support Trainer professionals have also rated TTEC with a 3.9 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.1 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"Work from home is great" ((in 963 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 653 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 431 reviews)); "Great Culture and Values." ((in 225 reviews)); "Work environment is good and friendly" ((in 173 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 527 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 481 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 446 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 158 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

TTEC Technical Support Trainer reviews

4.2

83% would recommend to a friend

(91 total reviews)

Kenneth D. Tuchman

88% approve of CEO

83% positive business outlook

Ratings by demographic groups

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Gender

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Technical Support/Trainer employees have rated TTEC with 4.2 out of 5 stars, based on 91 company reviews on Glassdoor. This indicates that most Technical Support/Trainer professionals have an excellent working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Technical Support/Trainer professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

91 reviews

5.0

Jan 9, 2023

Best place to work at

Trainer

Recommend

CEO approval

Business Outlook

Pros

Competetive salary 5 days work week

Cons

none i can think of

TTEC Response

3y

Thank you for taking the time to give us your feedback. If you would like to share more about your experience, please visit www.ttecwehearyou.com

2.0

Oct 19, 2022

Run don't walk

Corporate trainer

Recommend

CEO approval

Business Outlook

Pros

Good entry level position to get to know the basics.

Cons

Please don't make a career out of working here. The environment is toxic. Or be VERY good at setting boundaries and stick to them. Upper level management will take advantage of everything they can get out of you.

TTEC Response

3y

We always support the holistic growth of our team members. Your straightforward opinion is much appreciated to help us grow as a company.

3.0

Sep 5, 2022

Call center

Trainer

Recommend

CEO approval

Business Outlook

Pros

Great director, good leads, good training

Cons

Changing jobs and hours at the end of contracts.

Viewing 37 - 39 of 91 Reviews

Jobs at TTEC

Team lead/Trainer Hybrid

Healthcare Customer Service Representative - Remote USA

Customer Service Representative – Remote in Virginia

Healthcare Customer Service Representative - Remote in California

TTEC

TTEC Technical Support Trainer reviews

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Call center

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